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Due to our continued growth, we are seeking a dedicated and proactive Account Handler to join our dynamic Fleet Insurance team and grow our already successful business. The ideal candidate will play a pivotal role in ensuring the smooth operation of our services, utilising strong communication and customer service skills. This position requires the ability to process quotations, new business, mid-term adjustments, and increase renewal retention to grow a book of business. This role would suit a career driven individual, preferably someone who has experience within a similar role who is full of energy, warm, friendly, and professional in their manor whilst having the drive to exceed targets.
Responsibilities
* Communicate effectively with clients to understand their needs and provide excellent customer service/ support.
* Assist in sales administration tasks, ensuring cover commences at the correct time, all relevant paperwork is completed premium is collected and maintaining accurate records and managing client databases.
* Take instructions from new clients, including negotiating and agreeing terms and cover.
* Liaise with insurers to provide the best possible coverage for our clients.
* Collaborate with team members to enhance overall service delivery and operational efficiency.
Qualifications
* Proven experience in customer service or sales role preferably within the Insurance Industry.
* Strong communication skills, both verbal and written, with the ability to engage effectively with diverse audiences.
* Experience in telemarketing or insurance sales
* Excellent organisational skills with the ability to manage multiple tasks simultaneously.
* A proactive approach to problem-solving and a willingness to learn new skills as required.
* Proficient in using Open GI (preferable not essential).
* Possess good IT skills to use Microsoft programmes.
* Good technical knowledge of Insurance.
If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Fleet Insurance Account Handler.
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