Summary
Salary: £26,845.56 per annum
Grade: CHD PA
Reporting to: National Cash Centre Accounts Manager
Contract Type: Permanent
Working Pattern: 35 hours per week: Monday to Friday, between 7:30 AM to 3:30 PM
Location: Bolton
Closing date: 14/11/2025
Please note, if successful in this role, your contractual job title will be Discrepancy Processing Clerk.
What to expect
This role is to support the smooth running of our financial operations, ensuring accuracy in transaction processing and providing vital support to our branches.
In this role, you'll be responsible for reviewing cash transaction data, identifying and resolving discrepancies, and preparing communications to branches and Postmasters. You'll also collaborate with teams across our Supply Chain to resolve queries and produce reports to help us monitor performance.
What You'll Be Doing
* Processing and reconciling financial transactions in line with company procedures.
* Investigating discrepancies in cash reporting and preparing notifications for branches.
* Handling inbound queries and providing high-quality support to Postmasters.
* Creating and maintaining general ledger entries
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
* 25 days annual leave that increases with tenure
* Generous pension contribution
* Access to Benenden Healthcare
* Life assurance
* Income protection after 12 months service
* Full support from our employee assistance programme and access to our employee benefits platform
* Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you'll need to succeed
You will possess first-class communication skills with the ability to communicate effectively at all levels. It would be advantageous to have previous customer communication experience. Additionally, you will have:
* Basic understanding of Business IT systems.
* Experience working in a service environment and meeting service levels and quality targets.
* Proficient in using Microsoft Office 365 and demonstrating good all-round IT skills.
* Good interpersonal skills to foster dialogue with other teams within and outside the Supply Chain.
* Ability to work under pressure and meet deadlines.
* Strong communication skills, with confidence speaking to stakeholders at all levels
* Detail-oriented, able to follow structured processes with accuracy
* Comfortable handling sensitive financial data and working to deadlines
* A team player with problem-solving ability and a flexible attitude
About us
Post Office is a community staple. We're trusted. We're relatable. We're reliable. We're steeped in tradition. But we're on a journey of transformation. We're focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we've always been proud of – and we need fresh talent to help make it possible.
We're looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We're looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody's Business.