At Neptune, our technology underpins everything we do - from seamless operations in our warehouses to delivering exceptional digital experiences for our customers. We're looking for a Senior Infrastructure Engineer to play a key role in keeping that technology running smoothly, securely, and efficiently.
As deputy to the Cloud and Infrastructure Manager, you'll provide senior-level technical expertise across cloud, infrastructure, networking, and security, ensuring Neptune's IT estate is robust, scalable, and fit for the future. You'll also act as the primary escalation point for technical issues, supporting both the Infrastructure and Service Desk teams.
In this role, you'll blend hands-on technical expertise while contributing to strategic infrastructure planning - helping Neptune evolve its infrastructure platforms while keeping everyday operations running seamlessly.
Day to day, you provide technical oversight of the Neptune infrastructure, acting as a senior escalation point for complex issues and delivering 3rd line support. You will also mentor team members to develop their technical capabilities
Your key responsibilities
Supporting the design, implementation, and maintenance of on-premise and cloud infrastructure.
Ensuring all systems are secure, patched, resilient, and proactively monitored, leading on IT security, reviewing reports and responding to incidents swiftly and effectively.
Contribute to Neptune's business continuity, disaster recovery, and backup strategies.
Provide subject matter expertise on infrastructure improvements, lifecycle management, and capacity planning.
Keep clear, up-to-date documentation and procedures that support operational excellence.
Partner with teams across Technology and the wider business to deliver infrastructure projects and support transformation initiatives.
Stay ahead of emerging technologies, identifying opportunities for improvement and innovation.
You'll bring
Proven experience in a senior infrastructure or systems engineering role.
Demonstrated technical competency across several of the following areas:
Microsoft Server Operating Systems
M365 Ecosystem
Microsoft Azure
MS SQL
Firewalls, Routing & Switching
SD-WAN
Microsoft Intune / Autopilot
MDR systems (e.g., Arctic Wolf, CrowdStrike)
IT Security Principles
DNS and Monitoring Solutions
Sector experience in Retail, Manufacturing, Warehouse Distribution, or Digital Marketing would be an advantage.
An approachable, confident, and collaborative nature - a natural problem solver who thrives under pressure.
Highly organised and structured, remaining calm when managing competing priorities.
A clear communicator able to build trust and influence across both technical and non-technical teams.
Genuine enthusiasm for technology and continuous improvement - always looking for smarter, more efficient ways to work
This role is based at our stunning offices in Swindon, Wiltshire, with home remote working part of the week. You'll bring a willingness to travel and occasionally work evenings, weekends, or on-call as part of a rotational schedule.
Please note that we are unable to accept speculative CV's for this role from recruitment agencies.
What Benefits we can offer you
Competitive salary
Generous Holiday Allowance
Life Assurance
Company sick pay
Enhanced maternity and paternity leave
Cycle to work scheme
Gym membership
Generous Neptune new item and outlet discounts
Perkbox: Wellbeing Hub and Retail Discounts Portal
Your birthday day off
Two paid volunteer days a year
Day off if you become a Grandparent
A week off to celebrate a life event
Refer a friend scheme
Long service holiday allowance increase
Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
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