Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. Looking for Your Dream Job? Join The Magnum Ice Cream Company! Ice Cream Job Title :Food Safety and Quality Management Systems Lead Location: Gloucester The Magnum Ice Cream Company (formerly a division of Unilever ) is no w a stand alone, independent, EUR 7.9 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream. We dream big but keep things simple to act fast.If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! Overview: Walls Ice Cream Factory is seeking a dedicated and experienced Quality Management Systems and Food Safety Lead to manage and enhance our quality control systems and ensure the safety and quality of our ice cream products. The ideal candidate will have a strong background in food safety, quality management, and regulatory compliance. The role holder is responsible for the implementation of an externally certified Quality and Food Safety Management System (QMS) and for driving continuous quality improvement activity. This is a key management position within the QA Team bringing technical knowledge, tenacity, and a professional approach to ensure that quality standards are maintained, problems solved, and improvements implemented. A day-based role but with the flexibility and drive to support the factory as and when business needs require. Team Lead for: Project & CI, Quality Culture & Quality Coordinator KPIs: Food Safety Management Systems, Projects and Continues Improvement, Incidents investigation, Quality Culture, Quality Assurance and Analysis, CCPMU Key Responsibilities: 1. Develop and Implement Quality Assurance Policies: Create and enforce policies and procedures to ensure product quality and safety. 2. Conduct Testing and Inspections: Plan, conduct, and monitor testing and inspection of ice cream products to ensure they meet quality standards. 3. Document Quality Assurance Activities: Maintain records of internal audits, coordinate Internal audit program for the QMS, and other quality assurance activities. 4. Investigate Non-Conformance Issues: Address customer complaints and non-conformance issues and develop corrective and preventive actions. 5. Analyse Quality Data: Collect and analyse statistical quality data to identify areas for improvement. 6. Deliver Training Programs: Develop and deliver ongoing training programs to educate staff about relevant aspects of the QMS. Identify training needs and organize training sessions to ensure staff are knowledgeable about quality standards and procedures. 7. Compliance and Audits: Ensure ongoing compliance with industry regulations and standards, and coordinate on-site audits conducted by external providers. 8. Risk Management: Manage risk assessments within the department and implement appropriate corrective actions. 9. Manage Documented QMS System: In detail manage the document management systems related to quality and food safety. 10. Lead External Audits: Lead external audits and visits by Regulatory Authorities. 11. Continuous Improvement: Look for ways to reduce waste and increase efficiency in the organization. 12. Report to SU Quality Manager: Provide regular updates and reports to the SU Quality Manager. 13. HACCP Team Lead: Participate in the Food Safety Team responsible for setting up HACCP teams to develop, implement, and update HACCP plans. 14. Define Controls and Inspections: Establish controls, inspections, sampling plans, and traceability requirements to manage risks from food allergens, microbiological, physical, and chemical contamination. 15. Reduce Quality Defects: Apply ICMS/Quality Matrix tools to reduce quality defects and losses. 16. Review Operational KPIs: Analyse operational KPIs, loss trees, and data to identify trends, create reports, and maintain performance within the required range. 17. Investigate Non-Conformances: Investigate internal quality non-conformances and support the implementation of corrective actions. 18. Manage Quality Incidents: Support the management of quality incidents and the implementation of corrective actions. 19. Support New Product Implementation: Assess process capability and define standards to support the implementation of new products. 20. Expert Point of Contact: Serve as an expert point of contact for Manufacturing on quality and food safety matters. 21. Deputize for SU QA Manager: Act as a deputy for the SU QA Manager and other Managers within the team. 22. Represent Site on Working Groups: Represent the site on European/Global working groups concerning food safety and other matters. SCOPE OF ROLE This role will be local but with responsibility on occasions to represent the SU at European/Global forums or other external meetings. PROBLEM SOLVING Bringing technical expertise and aptitude for applying ICMS/SPC techniques to understand quality issues and to implement improvements. CHANGE Implementing changes to deliver compliance to standards or to drive improved quality performance. LATERAL TEAMWORK Internal to SU: Leadership Team (LT), Other QA Leads, Manufacturing Managers, Assistant Manufacturing Managers, Manufacturing Team Managers, Sourcing Unit Implementation Manager, Project Engineers and Technicians, Occupational Health and Human Resources Teams. External to SU: Head of Quality Operations, GB/LU BU Q Leader, Director, RVS Leaders, Peers at other SUs Other Requirements: · Competence in standard Microsoft applications. · Competence in SAP applications would be an advantage. · Driving licence holder would be an advantage. · Some weekend / out of hours working. · Occasional travel (UK and Europe). Professional Qualifications: (The minimum requirement from the JSP should be described, incl degrees/qualifications preferred, noting qualifications vary globally). · Food Science, Microbiology, Biology, Chemistry or Engineering degree · FMCG Manufacturing experience- 3-5 years of experience in food safety and quality management, preferably in the dairy or ice cream industry. · Comprehensive knowledge of HACCP, GMP, and other food safety regulations (Food Safety Level 4, HACCP Level 4). · Working knowledge of FSSC or BRC · Strong project management and multi-tasking skills. · Excellent problem-solving and analytical skills. · Proficiency in Microsoft Office (Word, Excel, PowerPoint). · Ability to interpret and communicate technical information effectively. Experience Required: Personal Profile: · Educational Background: Educated to degree level with a strong technical background and understanding of food safety management requirements. · Relevant Experience: Extensive experience in Quality Assurance, Laboratory, and food safety management. · Leadership: A dynamic individual and real leader, prepared to take responsibility for departmental and site issues, leading to resolutions. · Energy: Demonstrates the ability to create and maintain a high level of appropriately directed activity, with the capacity to work hard, drive, and stamina. · Commitment: Believes in the value of their role to the organization and makes extra effort for the company. · Communication Skills: Possesses excellent verbal and written communication skills. · Decisiveness: Does not jump to conclusions; seeks a variety of solutions, analyses for best fit, and is able and willing to make decisions. · Delegation: Effectively uses subordinates and other resources available, knowing when, how, and to whom to delegate. · Initiative: Actively influences events rather than passively accepting them, seizes opportunities when they arise, and originates action. · Leadership: Motivates and manages people to achieve group objectives, constructively critiques performance, and seeks improvement. · Problem Solving: A logical problem solver with the ability to coach others. · Continuous Improvement: Maintains a continuous improvement mindset. · Long-Term Planning: Looks beyond the issues of the day to spot trends and turn them into long-term plans. · Computer Literacy: Possesses a good level of computer literacy. · Accountability: Confident in holding team members accountable for delivery ABOUT T HE MAGNUM ICE CREAM COMPANY: With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about gr o wth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization : We are all about growth We operate with speed and simplicity We win together with fun We boldly innovate to disrupt our industry We care and challenge We are experts in the Ice Cream Category ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application. ADDITIONAL INFORMATION The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. For the recruitment of this position, we would like to emphasize that local conditions apply to the position Disclaimer Equal Opportunity Employer: The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We take pleasure seriously. Join the Ice Cream team now! TMICC Why join us? This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward. - Roles with real accountability and visible impact - Free to move fast, experiment and challenge how things are done - Continuous learning and development as the business grows - Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know. Additional information The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.