The Business & Opportunity: If youre looking for a stable customer service administration role and want to work in a close-knit team in a fast-paced environment, you will want to read on Due to ongoing growth, an opportunity has arisen to join the Ecommerce team of a long-established and successful electrical wholesaler. This will involve managing website orders via Shopify and providing high standards of telephone-based customer service. You will be office based, 9am-5pm Monday-Friday, on the outskirts of Leeds City Centre, walking distance from the bus station, and with free parking. Specific Requirement: As a Website Sales and Customer Service Administrator, you will deal with customer enquiries and provide support to customers who are placing orders via the website. This will include dealing with wholesalers, retailers, building contractors, electricians, and the general public. This will involve: Dealing with customer enquiries by telephone, email and via the website using Shopify. Managing and processing customer orders, ensuring that stock is available. Filtering orders to the right team member to process and liaising with the warehouse. Producing quotes for wholesale orders, liaising with customers throughout the process. Placing orders with suppliers and updating customers on lead times. Booking couriers and hauliers when required. Managing and updating customers regarding any delays with orders. Handling enquiries regarding damaged and faulty goods and arranging refunds and replacements. Skills & Experience Required: Previous experience in a similar customer service / sales admin / e-commerce role would be ideal, but not a pre-requisite. A positive, personable telephone manner and enjoy providing high standards of customer service. Fluent and good command of the English language is a must, both verbal and in written communication. Good standard of numeracy and literacy. Good IT skills including MS Office and quick and accurate keyboard skills. The ability to work with care and attention in a fast-paced environment. Good work ethic with a mature attitude. Whats on Offer: Starting Salary of c£24,000, with regular salary reviews. Mon-Fri / 9am-5pm / 37.5 hours Leeds (LS7) walking distance from Leeds Bus Station Free Parking Nice family friendly working environment. Next Steps: Interviews are to be conducted imminently; hence you are advised to apply at your earliest convenience. N.B. Lyons Recruitment have been retained on an exclusive basis, hence any direct or other agency applications with be disregarded.