Overview
We are seeking a dedicated and customer-focused Installer to join our team on a permanent contract in the Forest of Dean area. This role supports the national Analogue to Digital Telecare Switch, ensuring service users experience a smooth transition with minimal disruption.
As an Installer, you will visit customers in their homes to install, upgrade, and test digital telecare equipment, provide basic user guidance, and ensure all equipment is functioning correctly so users feel confident and supported. The role includes participation in a weekend on-call rota approximately every 6-8 weeks, responding to urgent installation or maintenance issues outside regular working hours.
Responsibilities
* Support the delivery of the company's Technology Enabled Care Services (TECS) installation and maintenance services by applying specialist knowledge and skills (training will be provided).
* Program, demonstrate and install technology in clients\' homes and other premises, sometimes requiring basic DIY skills (e.g. fitting smoke detectors, key safes).
* Promote understanding with service users of how their technology solution works, providing clear explanation, instruction and supporting literature.
* Effectively manage individual workload to deliver timely appointments in accordance with internal KPIs and external audits.
* Deliver excellent customer service when visiting service users\' homes to install and maintain equipment.
* Maintain, repair or replace equipment as necessary and replace batteries on both a planned and responsive basis.
* Arrange removal of equipment no longer required and assist in stock management.
* Assist with asset management and stock control measures including storage, tracking, and recycling.
* Complete client assessments and obtain client details for inputting on call handling database.
* Responsible for safe use of vehicles, tools and equipment in line with Taking Care policy and procedures.
Qualifications / Skills
* Excellent communication skills and ability to explain technical concepts in simple terms.
* Empathy and patience when working with older adults or people with disabilities.
* Professional and respectful demeanour in clients\' homes.
* Strong time management and ability to work independently.
* Attention to detail in documentation and reporting.
* Willingness to travel (a valid driving licence is required).
* Ability to follow safeguarding and data protection protocols.
* Competence in MS Office and basic computing packages; experience with installation and maintenance of electronic or telecommunication equipment.
* Familiarity with telehealthcare devices (e.g., fall detectors, personal alarms, medication dispensers).
* Basic networking and connectivity troubleshooting (Wi-Fi, Bluetooth, mobile data).
* Ability to read and interpret technical manuals and installation guides.
* Previous experience in telecare, healthcare, social care, or community support roles.
Why Joining Us
Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide to make a difference to our customers\' lives by giving them independence and security. We have huge ambitions to grow and to enable people to live more happily and healthily in their own homes. At Taking Care you will feel valued as an employee, with a unique culture and values that we seek in new hires. We promote a culture that recognises, develops, and rewards talent. Every individual within our business is important to us, and their contribution plays a vital role in our success. Our ambition for growth means we have lots of opportunities to join the team and make a positive impact on how we develop our business.
Vacancies and Benefits
Take a look at our vacancies below and join an amazing place to work. We understand that starting a new job can be daunting. At Taking Care we have a family culture that supports our staff and customers. We are determined to keep this despite our growth. Taking Care has solid foundations with over 35 years of experience and a set of values that run through everything we do. Our people help us support our most vulnerable customers, and we want to support them. We continually look at ways to improve how we look after our people and recognise the great work they do.
* 34 days holiday which is inclusive of bank holidays and your birthday off
* Opportunity to partake in Shareplan
* Life Insurance and Medical Insurance Lite
* Wellness Programmes
* Volunteering day
* Pensions scheme
* Long Service Awards, Discount Scheme, On-site Parking and Casual dress
* Cycle to Work Scheme
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