We have a friendly and supportive team who are passionate about providing top quality service to our patients across Taverham Surgery and Bacon Road Surgery. We offer a two-week induction whereby you will have time with our team to gain a good understanding of how the practice operates and will be enrolled to complete a NVQ Level 2 Dispensary Course. The post-holder should recognise the importance of effective communication within the team, patients and other healthcare professionals. Ensure accurate documentation within patient records via Systmone.
Monitor and respond to online communications via our online system, Systmconnect. Process repeat prescription requests received by phone, email, fax, post, slips and the online access system, in accordance with practice protocol. Produce prescriptions for the GP to sign in an acceptable timeframe. Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe.
Generate requests for medication on behalf of the patient for non-repeat items. Actively encourage patients to reconcile medications to facilitate monthly collections. Act upon compliance issues, liaising with the appropriate clinicians. Discuss with patients their requirements, encouraging patients to order only what they require.
Ensure medication reviews are arranged by maintaining an accurate recall system. Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients. Always maintain accurate records, including appropriate coding entries. Deal with all prescription related enquiries in a timely manner.
Record and report adverse effects accurately and appropriately, informing the practice manager immediately.. Data input onto the clinical IT system. Carry out system searches as requested. Always maintaining a clean and safe working environment.
In addition to the primary key responsibilities, the Prescription Clerk may be requested to: Support the [Clinical Pharmacist/Senior Dispenser/Administration Manager] as required. Partake in audit as directed by the audit lead. Support the Practice Manager in reviewing and updating the Prescribing Policy and SOPs. Complete opening and closing procedures in accordance with the duty rota.