Travel Administrator
Hours: Full time or part time working, with flexible Hours
Location: Office based in Norwich, Norfolk
This is an exciting opportunity for a Travel Administrator to join a fast-growing company that delivers high quality, bespoke, worldwide holidays.
As Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.
What's On Offer:
• Competitive salary of £26 - £27K p.a. pro rata (reviewed after 6month probation period)
• Company bonus scheme
• Company pension scheme
• Paycare health benefits
• Free on-site parking
• A friendly, supportive, and professional team environment
Travel Administrators Key responsibilities:
• Delivering consistently high levels of customer service and building long-term client relationships
• Preparing and issuing travel documentation
• Managing holiday arrangements including flights, transfers, accommodation, and activities
• Handling client enquiries via phone, email, and social media
• Capturing, maintaining, and updating client information accurately
• Monitoring, collecting, and processing payments
• Liaising with suppliers and internal departments to resolve queries
• Ensuring company values and service standards are upheld at all times
Desired Skills and Experience:
* Experience working within the travel industry or administration experience at a high level.
* Excellent written and verbal communication skills
* Strong organisational and time-management ability
* High attention to detail and strong numeracy skills
* Confidence managing multiple tasks and priorities
* Proficiency in Microsoft Word, Excel, Outlook, and CRM systems
* A proactive, positive, and professional approach
* The ability to handle complex queries with resilience and good judgement
* A genuine interest in travel and customer experience
If you are highly organised, customer-focused, and enjoy working in a structured yet varied role, we look forward to hearing from you