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Client:
St Basils
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ee9cb0224493
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
From 2023 - 2024
3,718 young people received advice and support.
1,616 young people were supported by us during the year.
1,034 young people lived in our 40+ accommodation schemes.
Up to 590 young people lived with us every night.
87% of young people moved on from St Basils in a planned, positive way.
CLOSING DATE: Monday 5th May 2025
Reports to: Team Leader
Hours of work: Part Time (18.75 hours per week)
Key Responsibilities:
* Support
* To provide day-to-day support to the Homeless Prevention Workers (HPW) to support efficient operation of the office.
* To provide day-to-day support to the Solihull Pathway Projects as required.
* To answer the telephone and respond to requests and/or take messages/escalate to appropriate Officers in the hub.
* To support the team to ensure referrals are picked up in a timely manner on the shared email & Jigsaw Dashboard.
* To send out Duty to Refer (DTR) Information as and when requested.
* To liaise with the contact center and escalate referrals to the attention of the Homeless Prevention Co-Ordinator.
* To ensure the Hub operates an appointment-based system to enhance service delivery and work closely with the team to book appointments for young people.
* To ensure feedback forms are being sent to young people to complete.
* To administer meetings, including the preparation of agenda and papers and to take minutes of the meetings.
* Ensure displays around the Youth hub are up to date and relevant.
* To support the wider team with other tasks when required.
* Assist with the weekly preparation of duty Rota’s.
* To support the Hub in arranging partnership events as and when required.
Data Duties:
* Administer day savers and food bank vouchers, keeping a record to be able to provide reports.
* Support the Team Leader to administer and keep record of petty cash.
* Support the hub to complete Monthly & Quarterly reporting data to the Data Officer.
* To ensure the Hubs Monthly, Quarterly & Annual reporting timetable is followed.
Qualifications:
* English Language and Math’s to GCSE Grade C or above or equivalent qualifications.
* NVQ 2 Advice & Guidance, Health & Social Care or equivalent.
Role Experience:
* Office experience / experience in working to deadlines.
* Experience of managing and analysing complex project statistical data.
* Delivering frontline triage or assessment service.
* Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.
Knowledge:
* Knowledge of and commitment to equal opportunities and anti-discriminatory practice.
* Ability to work with figures and to maintain and improve standards.
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