Main Duties
Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.
Create both internal and external reports, requiring a good working knowledge of MS Excel.
Build and carry out daily tasks to support processes, contribute to process improvement, and documentation.
Manage processing and submission systems by understanding transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily, maintaining accurate records.
Understand and support Change & Incident Management processes and procedures.
Support testing and onboarding of customers across the product range.
Assist the testing team for all transaction types, using external specifications to validate testing.
Skills and Experience
Previous Customer Service experience, first-line support, or helpdesk knowledge.
Strong technical mindset with troubleshooting skills.
Good time management, attention to detail, clear communication, and interpersonal skills.
Self-motivated, quick learner, multi-tasker, able to work independently and in a team.
Flexible approach to work.
Experience with Windows OS and Office 365.
Good English literacy and ability to translate technical info into plain English.
Trustworthy individual, not afraid to ask for help.
Confident decision-maker with sound judgment.
Structured, organized, capable of handling immediate queries and daily tasks.
Creative thinker with a desire to improve processes and controls.
Good analytical and problem-solving skills, including customer issue resolution.
Other Details
£27-28K, paid weekly.
6-month contract.
On-site parking.
Pension scheme.
Fully on-site role.
36.5-hour workweek, day shifts.
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