Head of IT Operations / IT Service Manager
Head of IT Operations / IT Service Manager
This range is provided by Intellect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Intellect Group
Head of IT Operations / IT Service Manager
Full-Time | Office-Based (Salisbury – 1 day/month in London)
A growing, tech-forward organisation is looking for an experienced IT Operations & Service Manager to take ownership of IT service delivery and technology operations across the business. This is a key strategic role for someone confident balancing leadership, hands-on technical insight, and supplier management — with a strong understanding of modern cloud-first environments (Azure/M365).
Key Responsibilities
* Lead and manage IT operations, including internal service desk and third-party suppliers
* Champion and evolve the business’s cloud infrastructure, security, and service platforms
* Define SLAs, monitor KPIs, and drive continuous service improvement
* Oversee IT compliance, cybersecurity, risk management, and audit readiness (GDPR, ISO)
* Deliver IT change initiatives and manage vendor relationships across infrastructure and services
* Provide occasional 1st-line support and work cross-functionally with internal teams
What You’ll Bring
* Proven experience in IT operations and service management roles
* Solid understanding of cloud technologies (Azure, M365, Intune, etc.)
* Background in regulated or service-driven industries (insurance, finance, etc.) beneficial
* Strong problem-solving, supplier management, and stakeholder communication skills
* 25 days holiday + birthday off
* Life assurance (4x salary)
* Company pension
* £500 annual wellbeing allowance
* Employee Assistance Programme
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Management
* Industries
Insurance, Technology, Information and Media, and IT Services and IT Consulting
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