Client Support Analyst (SQL) Salary: Up to £40,000 depending on experience Location: Belfast Contract: Permanent, Hybrid The Role A fast-growing software business is looking for a Client Support Analyst to join their expanding support team. The company provides a specialist platform used by finance and compliance teams across large, complex organisations worldwide, and they are at an exciting stage of growth. This is a fantastic opportunity for someone who enjoys getting to the bottom of technical problems, working with data, and building genuine relationships with clients. You will be part of a collaborative team where your contribution is visible and your development is taken seriously. What You Will Be Doing Serving as a primary point of contact for client queries, incidents and troubleshooting requests Logging, prioritising and managing support tickets in line with agreed service levels Investigating issues methodically and working alongside product and technical teams to reach solutions Communicating with clients clearly and professionally across email, phone and video Supporting new client onboarding, training sessions and product webinars Writing and maintaining knowledge base articles and contributing to ongoing service improvements What They Are Looking For Previous experience in a technical or software support environment Familiarity with service desk platforms such as Zendesk, Jira or Freshdesk Strong Excel skills and a genuine interest in working with data Exposure to SQL is a bonus and will be welcomed Ability to explain technical concepts clearly to non-technical audiences Organised, detail-oriented and composed when dealing with competing priorities A curious, proactive approach and a willingness to keep developing What Is On Offer Hybrid working pattern with approximately three days in the Belfast office Salary up to £40,000 depending on experience Healthcare cover, gym support and additional benefits Clear career progression routes within a scaling technology business A supportive, people-first culture where your ideas genuinely count Apply now to find out more or reach out to me personally;