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We are looking for a proactive and enthusiastic Sales Leader to join our fantastic Sales Force at the stunning Bournemouth Highcliff Marriott. You will be working alongside a great team of experienced Associates who will ensure that you receive a warm welcome and understand the importance in exceeding our customer expectations.
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving guest loyalty by delivering service excellence throughout each guest experience.
What we offer:
* Quarterly performance-based bonus scheme
* Company Pension
* Generous travel perks including discounted room rates for yourself, family and friends
* Complimentary Parking
* Use of our on-site gym
* Employee Assistance Programme
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Identifies, qualifies and solicits new group/catering business to achieve personal and property revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops strategic group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities based on market conditions and individual property needs.
• Uses excellent negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
• Works collaboratively with off-property sales channels (e.g.,, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders.
• Uses sales resources and administrative/support staff
Note:This above description is not intended to establish a total definition of the job, but an outline of the duties.
Skills
* Proven
experience in a sales or business development role within hospitality or
events
* Track
record of achieving or exceeding sales targets
* Excellent
communication and negotiation skills
* Passionate
about delivering exceptional customer service
* Strong
organisational skills and attention to detail
* Knowledge
of the local market and key industry trends is a plus
Join us and be part of a team that values excellence,
sustainability, and career growth. Apply today to start your journey with
Marriott!
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