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Data & customer service administrator

Chelmsford
Horizon Parking Ltd
Customer service administrator
Posted: 20h ago
Offer description

Overview

Horizon Parking Ltd is a car park management company, providing our various services nationwide.


Responsibilities

* On a daily basis you will be giving advice to members of the public for any parking related enquiries
* You'll be assisting with filtering and responding to email enquiries regarding Data Protection
* Process and respond to requests from individuals exercising their rights under data protection legislation
* Assisting with responses to data enquiries from the police, Clients, and other relevant authorities
* Assisting with collating cases to pursue through the legal process
* Assisting with correspondence on behalf of the Data Protection Team when required
* Ability to remain focused throughout the day
* Promote a culture of compliance, control, and transparency in handling personal data by working with internal and external stakeholders
* Process and respond to requests from individuals exercising their rights under data protection legislation after appropriate training
* Liaising with external legal and debt providers where required
* Assistance with management of existing team where required
* Assisting Customer Services with responses to complaints where required
* Assistance with preparation of evidence packs for Independent Appeals assessments when required


Qualifications

* At least 3 year's general administrative experience, preferably with relevant industry experience or experience with Data Protection
* Excellent attention to detail
* Ability to prioritise, manage time and work well under pressure
* Good written communication skills
* Ability to make decisions based on evidence provided
* Calm and helpful attitude
* Ability to multi-task
* Following company processes throughout each of the roles
* Computer literate. Proficient in Word, Excel, Microsoft Outlook


Company values

We strongly believe that our colleagues are our best asset. We aspire to be an Employer of Choice, with core values built around pride in our work, making a difference, operating with honesty and integrity, and growth through people, innovation, and ideas. We offer opportunities to join a growing and forward-thinking company that cares about you.

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