Administrator – Fire & Security Company
Job Summary
We are seeking an organised and proactive Administrator to support the daily operations of a busy Fire & Security company across various locations. The role involves coordinating engineers, managing customer communications, maintaining compliance records, and supporting general office operations.
Key Responsibilities
* Provide administrative support to management and engineering teams
* Manage incoming calls, emails, and customer enquiries professionally
* Coordinate engineer schedules, appointments, and service visits
* Process job sheets, quotations, purchase orders, and invoices
* Maintain accurate customer records and documentation
* Ensure service reports and compliance certificates are correctly filed
* Support compliance requirements including NSI, SSAIB, and BAFE documentation
* Liaise with customers and engineers regarding job updates and attendance
* Monitor completion of works and follow up outstanding paperwork
* Assist with health & safety administration and internal procedures
* Prepare reports and update internal systems/databases
* Order office supplies and support general office administration
* Deliver excellent customer service and resolve queries efficiently
* Support wider operational activities as required
Skills & Experience
* Previous administration experience essential
* Strong organisational and multitasking abilities
* Excellent communication and customer service skills
* Good knowledge of Microsoft Office (Word, Excel, Outlook)
* Ability to work independently and within a team
* High attention to detail and accuracy
* Fire & Security industry experience desirable
* Experience coordinating field engineers or service teams preferred
Personal Attributes
* Professional and reliable
* Proactive with a positive attitude
* Able to prioritise workload effectively
* Calm and adaptable in a fast-paced environment
Salary will be dependant on expeience
3 positions available - located in Tolworth / Fulham or London