Location: Sheffield
Salary: Competitive + Bonus
Job Type: Full-Time
ABOUT THE ROLE
We are looking for a proactive, confident, and results-driven Telesales Operative to join our small in-house team. The role primarily involves outbound calling to company directors to identify financial distress and qualify potential clients for consultation. Over time, you will have the opportunity to expand your responsibilities to include handling inbound enquiries via phone, email, and online chat.
No prior insolvency experience is required—full training will be provided—but experience in insolvency, a similar industry or telesales would be beneficial.
KEY RESPONSIBILITIES
* Outbound lead generation: Engage with company directors to assess potential financial or insolvency concerns.
* Fact-finding and qualification: Identify key issues and book qualified leads for consultations with our consultants.
* CRM management: Use Microsoft Dynamics CRM (Customer Relationship Management) to log interactions and manage data efficiently.
* Inbound enquiry handling: As your experience grows, assist with inbound calls, emails, and live chat.
* Performance-driven environment: Work within a target-driven environment with clear performance incentives.
1. WHAT WE’RE LOOKING FOR
* No insolvency experience needed: Full training provided, but a background in B2B sales, banking, finance, telesales, lead generation, or customer-focused roles is advantageous.
* Strong communication skills: Ability to engage senior decision-makers and maintain effective communication.
* High-volume efficiency: Comfortable handling a large volume of data and calls while maintaining accuracy and quality.
* Computer proficiency: Basic experience with CRM systems (or a willingness to learn), strong typing skills, and proficiency in basic applications such as Microsoft Outlook.
REPORTING RELATIONSHIPS
Reporting directly to the Digital & Telesales Manager.