Reporting to: Directors Venue Profile: The Tredegar Arms Hotel is a 10‑bed boutique hotel with an established bar, restaurant, and function room, serving both local and visiting guests.
The hotel plays an important role within the local community while also attracting leisure, business, and event‑based trade.
Role Purpose: The General Manager is responsible for the overall leadership, performance, and reputation of the Tredegar Arms Hotel.
This role requires a hands‑on, commercially astute leader who can balance guest experience, financial performance, compliance, and team engagement, ensuring the hotel operates efficiently while delivering consistently high standards across all areas.
Key Responsibilities
* Operational Leadership
o Provide day‑to‑day leadership of the hotel, bar, restaurant, and function operations.
o Ensure consistently high standards of service, cleanliness, presentation, and food and beverage delivery.
o Lead by example on the floor, maintaining visibility and strong guest engagement.
o Oversee rotas, deployment, and productivity to ensure effective coverage at all times.
* Guest Experience
o Deliver an outstanding guest experience for hotel residents, diners, and function clients.
o Proactively manage guest feedback, reviews, and complaints, ensuring swift and effective resolution.
o Build strong relationships with repeat guests, local patrons, and corporate or event clients.
* Commercial & Financial Performance
o Take full ownership of the hotel’s P&L performance.
o Maximise revenue across accommodation, food, beverage, and events.
o Control costs, manage margins, and ensure effective stock management.
o Work with the Directors to set budgets, forecasts, and commercial targets.
o Identify opportunities to grow occupancy, footfall, and average spend.
* Sales, Marketing & Local Engagement
o Promote the hotel within the local community and wider region.
o Develop relationships with local businesses, attractions, and organisations to drive trade.
o Support marketing initiatives, promotions, and events to increase visibility and revenue.
o Act as an ambassador for the Tredegar Arms Hotel at all times.
* People Leadership
o Recruit, train, develop, and retain a motivated and capable hotel team.
o Create a positive, accountable, and professional working culture.
o Conduct performance reviews and address performance issues promptly and fairly.
o Ensure training is in place for service standards, compliance, and safety.
* Compliance, Safety & Standards
o Ensure full compliance with licensing laws, food safety, health and safety, and employment legislation.
o Maintain all required records, audits, and certifications.
o Act as the Designated Premises Supervisor (or support the DPS where applicable). Ensure the hotel is always inspection‑ready.
Person Specification
* Essential: Proven experience as a General Manager, Hotel Manager, or senior hospitality leader.
* Strong operational knowledge of hotel, bar, restaurant, and events management.
* Commercially focused with strong financial and business acumen.
* Excellent leadership and communication skills.
* Hands‑on, adaptable, and resilient with a strong work ethic.
* Strong understanding of UK hospitality compliance and licensing requirements.
* Background in food and beverage‑led operations.
* Experience growing local trade and community engagement.
* Personal Licence holder.
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