FM Services Group Ltd, headquartered in Leamington, presents an enticing opportunity for a dedicated IT Support Apprentice to become a valued member of their accomplished team! With an illustrious 31-year track record, FM Services Group has been at the forefront of delivering top-tier IT Support to SME and Corporate clients. Their service portfolio spans Telephony, IT infrastructure, Helpdesk support, and more, underpinned by our commitment to providing proactive IT solutions tailored to meet our clients' unique requirements. You will be an essential part of the team working on a helpdesk to fix technical issues and escalate tickets where needed, the experience and skills you will gain from this apprenticeship will enhance your IT skills and will put you on track to achieve your IT Support career goals! In this role, youll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Dealing with incoming tickets via telephone and email Taking ownership of allocated tickets, and escalating where needed. Diagnosing and resolving technical issues such as remotely accessing PCs, backup checks, and new user setups. Ensuring to always deliver 100% client satisfaction. Hardware and software configuration. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Salary - £15,000 Monday Friday 8 AM 5 PM 20 Days Annual Leave Bank Holidays Salary reviews - depending on performance Progression opportunities Annual Christmas party Desired Qualities, Skills and Knowledge: Customer Service Skills Communication skills Written & Verbal Passion for IT & Technology Ability to prioritise workload and use initiative Self-motivated and willing to learn Grade 4/C in Maths & 5/C in English GCSE Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.