Aftersales & Customer Support Executive
Location: Aldershot, Hampshire
Salary: £29,000
Hours: Monday - Thursday 8.30am - 5.30pm & Friday 8.30am - 5.00pm
Fully office-based
About the Company
Our client is a well-established, family-owned business based in Aldershot, Hampshire, known for providing a supportive and people-focused working environment. With a strong emphasis on teamwork, transparency, and accountability, employees benefit from working closely with senior leadership and being recognised for their contribution to the business.
The company specialises in producing and distributing promotional and branded products to customers across the UK and internationally. Due to continued growth, they are looking to appoint an Aftersales & Customer Support Executive to join their busy customer support and aftersales team.
The role
We are currently recruiting for an Aftersales & Customer Support Executive to join a fast-paced, product-based business environment.
This role would suit someone with previous experience within aftersales support, customer service, product support, order processing, customer resolutions, or customer care within a product-led business. You will be responsible for supporting customers with product and order queries, managing aftersales issues, investigating customer concerns, and ensuring excellent customer outcomes throughout the process.
This is a busy and varied role requiring strong communication skills, organisation, attention to detail, and the ability to remain calm and professional under pressure.
Key responsibilities
* Managing inbound telephone calls and customer service enquiries.
* Supporting customers with product, order, delivery, and aftersales queries.
* Investigating customer concerns and resolving issues efficiently and professionally.
* Managing customer escalations and coordinating resolutions with internal departments.
* Liaising with production, dispatch, and internal teams regarding orders and product queries.
* Supporting the management of customer complaints and aftersales resolutions.
* Organising customer refunds and credit notes where required.
* Supporting customers with invoice and billing queries.
* Managing customer correspondence and maintaining accurate internal records.
* Preparing for and attending Quality Control and aftersales review meetings.
* Building strong customer relationships through excellent customer support and aftersales service.
What We're Looking For
* Previous experience within aftersales support, customer service, customer support, order processing, or customer care within a product-based business.
* Experience handling customer queries relating to products, deliveries, orders, or quality concerns.
* Strong customer service and problem-solving skills.
* Ability to investigate customer issues and coordinate resolutions effectively.
* Excellent communication skills, both written and verbal.
* Strong organisational skills and attention to detail.
* Confident managing changing priorities and working to deadlines.
* Positive, proactive, and customer-focused approach.
* Strong team player with excellent interpersonal skills.
* Comfortable working fully office-based in Aldershot.
We would particularly welcome candidates from:
* Automotive aftersales.
* * Retail products.
* * Logistics & distribution.
* Consumer goods.
* Product-based customer service environments.
* Warranty or aftersales support environments.
What's on offer?
* Stable, long-term opportunity within a growing business.
* Supportive and collaborative team environment.
* Funded internal and external training opportunities.
* Career development and progression opportunities.
* Annual leave purchase scheme.
* Employee referral bonus.
* Additional wellbeing initiatives.
* 31 days holiday including public holidays.
* Workplace pension scheme.
INDCAM