Adullam has opportunities available to join our national award-winning support team in Stoke. This role is a full-time, 37.5-hour week with a shift pattern of 7.5 hours a day between 8 am and 10 pm and includes some weekend working.
About the Role – Tenancy Sustainment Officer
The main purpose of this role is to provide housing‑management related support to people with multiple and complex needs as part of a service for those who have lost their home or been rough‑sleeping. You will be responsible for assessing people for the scheme against criteria, ensuring the standard of their homes post‑move through safety tasks and inspections, and assisting service users to develop skills for managing a home via budgeting and financial inclusion work.
The role is full time, 37.5 hours per week, with a shift pattern of 7.5 hours a day between 8 am and 10 pm and includes some weekend working. You will be expected to work within the organisation’s charitable aims and objectives and contribute to the maintenance and development of the Association’s values, culture and ethos.
About you
We Are Looking For a Tenancy Sustainability Officer With
* Awareness of issues relating to vulnerable individuals and those who have faced multiple disadvantages.
* Experience overcoming barriers to housing faced by those excluded from the housing register.
* An organised person who can multitask.
* A tasks completer / finisher with an evidenced ability to follow policy and processes.
* Practical skills to support service users in activities of daily living required for independence.
* Skills in recording and reporting tenancy notes via an online Customer Relationship Management system; both online and via a mobile device such as a tablet.
* Skills and experience in managing rent accounts and following arrears processes.
* Experience of health and safety and a track record of maintaining standards of premises.
* Experience working within safeguarding policies and procedures and identifying, monitoring and reporting safeguarding concerns.
* An ability to demonstrate our values and behaviours and work within our Christian ethos.
* Although lived experience is not essential, it is welcomed.
Our offer to you
This role is salaried at £27,085.50, dependent on experience and skill set evidenced at interview.
In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace.
* 25 days annual leave – increasing to 30 days with service, plus Bank Holidays.
* Two extra days leave for no unplanned absences each calendar year.
* Access to Medicash.
* Pension Plan.
* Death in Service benefit.
* Multidimensional wellbeing programmes and family‑friendly policies for staff.
Equal Opportunities
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
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