Overview
UX Designer - Enterprise - Tesco Labs at Tesco Technology. We’re looking for a resourceful, imaginative and bold Midweight UX Designer to join our team.
As a Midweight UX Designer at the UK’s largest supermarket, you'll be crafting experiences that help millions of people shop better and help our varied colleague and supplier base work better. You’ll help to discover new opportunities, contributing to the intuitive and effortless solutions that improve every stage of both our customer shopping journey and colleague and supplier experience. Tesco Labs is the innovation, research and development team within Tesco Technology, and this role offers a special opportunity to work directly with this team day to day.
The team leads all aspects of a dynamic portfolio of technology innovation products, ranging from near-term opportunities with greater certainty to groundbreaking, exciting innovations. You’ll get to understand business objectives and user expectations, assisting in crafting design solutions that surpass both. You’ll become an expert in testing, iterating and improving what you do and how you do it.
Audiences don't get bigger or more diverse than this. We have 11 million active app users and 360,000 colleagues at Tesco globally. You’ll need a big appetite for human-centred design, customer research and data and analytics, and you’ll work with some of the finest UX/UI designers, researchers, writers, service designers, data and analytics experts, product managers and developers.
Our secret ingredient is our digital design system. You’ll need some experience using one, whether it’s just a pinch to improve a prototype or a big dollop to shape a whole user journey.
Responsibilities
* Design large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
* Be involved in all UX process activities including discovery, design sprints, sketching, wire-framing, low-fidelity prototyping, and service/customer mapping
* Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
* Champion human-centred design inside and outside of your team
* Work within and across agile squads to design, develop and improve the customer experience across our digital products
* Lead UX research activities to help your team develop compassion for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, un-moderated usability testing and more
* Use quantitative data and partner with the analytics team to help advise your work
* Work closely with multidisciplinary teams, finding new opportunities for improvements
* Collaborate with different teams including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts and business collaborators to explore, build, and deliver designs
* Help facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions
* Produce design executions that use inclusive design principles and align with W3C accessibility guidelines
* Deliver valuable, high-quality and consistent work using the Digital Design System and its components and patterns
* Collaborate with the Design System team to evolve the Design System based on user needs
* Help other fields understand the value design can bring to a project to build the best products
* Provide feedback to other designers to strengthen the team and Tesco as a whole
* Help teammates build experience, strong decision-making skills, and empathy for customers
Qualifications
* A strong portfolio of delivered design work demonstrating expertise across web, responsive and native apps
* Experience in high-profile design projects in a customer-facing commercial environment
* Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility
* Understanding of end-to-end iterative design processes including design research, journey mapping, wire-framing, prototyping, and user testing
* Proficiency with Figma, Sketch, Marvel, Miro, Axure or similar tools
* Ability to use both quantitative and qualitative insights to inform decisions
* Experience conducting customer research including interviews, observation and usability testing
* Proficiency in interaction design for web and native applications
* Experience designing with accessibility in mind and meeting WCAG 2.1 level AA
* Experience collaborating with product and engineering
* Strong written and verbal communication skills and the ability to present to all levels
* Ability to coach, mentor and set standards for junior team members
* Previous experience in the retail sector is an advantage
What’s in it for you?
We’re all about the little helps. Our Tesco colleague benefits package takes care of you – both in and out of work. Click here to find out more.
* Annual bonus scheme of up to 20% of base salary
* Holiday starting at 25 days plus a personal day (plus Bank holidays)
* Private medical insurance
* 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; 4 weeks fully paid paternity leave
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Tesco is committed to an inclusive culture and has been accredited Disability Confident Leader. We aim to provide an accessible recruitment process and support where needed.
We’re a big business with diverse full-time and part-time patterns across our many areas. We support blended working patterns – office and remote working. If you’re applying internally, speak to the Hiring Manager about how this can work for you.
Additional details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Design, Art/Creative, and Information Technology
* Industries: Retail
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