IT Operations Manager (Mass Onboarding Project) - £500 - £600 Per Day – 6 Months – EdTech – Stratford, London (Onsite)
Overview:
A market leader in the EdTech space are searching for an experienced Onboarding & IT Operations Manager to join one of their growing teams in London. This individual will be responsible for the onboarding of circa 150 resources by November 2026. They will assist with hands on onboarding (2nd – 3rd Line) but also be responsible for service and process mapping across the business.
Role & Responsibilities:
* End–to–end Joiner–Mover–Leaver (JML) and onboarding coordination, ensuring all onboarding, access provisioning and readiness steps are executed consistently across the programme.
* Local IT service coordination and operational delivery, ensuring that all in–country technology services meet business standards, key performance indicators, and business needs.
* Monitor operational queues, track performance against SLAs, and drive continual service improvement.
* Provide assurance to programme managers, Service Leads, and operational stakeholders on both project and BAU deliverables.
* Ensure delivery of programme artefacts during mobilization and maintain structured internal reviews to track progress.
* Oversee end–to–end onboarding, including bulk hiring cycles, ensuring timely access provisioning, device readiness, and compliance with required steps.
* Support internal stakeholders (HR, IT, suppliers, project teams) in navigating onboarding processes and resolving blockers.
* Manage documentation, onboarding artefacts, checklists, and access governance consistency.
* Ensure forward visibility of regional and local needs and upcoming changes.
* Liaise with Information governance team (IGRM) and relevant governance bodies to ensure compliance with policies and standards.
* Manage supplier delivery for the assigned region, ensuring alignment with KPIs and quality expectations.
* Participate in governance reviews (daily, weekly, monthly) and ensure adherence to D&T standards. Consultancy, Analysis & Problem Solving
* Escalate major operational risks or issues with recommendations for resolution.
Requirements:
* Proven ability to manage and coordinate multi–stream digital/IT processes involving HR, suppliers, and operational teams.
* Strong IT Service Management (ITSM) and ITIL process delivery capability.
* Supplier management and vendor coordination skills.
* Experience in planning, organizing, and tracking complex onboarding and operational activities.
* Experience managing end–to–end digital/IT operational processes, including access provisioning, readiness, and operational quality.
* Demonstrable experience in IT service delivery within a large, complex, international organisation.
* Experience working in outsourced IT environments and managing deliverables via third–party vendors.
* Experience in ITSM management and risk management.
Rate & Duration:
* 6 Months (Likely Extensions)
* Stratford, London (Onsite)
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