Job Description
Neighbourhood Housing Officer (Temporary)
Location: Plymouth & CornwallContract: Temporary – 3 monthsHours: 37 hours per weekWorking Pattern: Monday to Friday
We are currently seeking four Neighbourhood Housing Officers to join our team on a temporary basis, supporting communities across the Plymouth and Cornwall area.
As a Neighbourhood Housing Officer, you will act as the primary point of contact for customers within your designated patch. You will be responsible for delivering high-quality, front-line housing management services, managing tenancies, maintaining community standards, and supporting the development of safe, sustainable neighbourhoods. This role also includes involvement in new housing developments and working collaboratively with internal colleagues and external partner agencies.
Key Responsibilities
* Deliver an excellent customer experience by responding to tenancy queries, managing permissions, and providing proactive housing management support.
* Conduct tenancy sign-ups and property viewings, ensuring customers fully understand their tenancy agreement and responsibilities.
* Manage tenancy breaches, including anti-social behaviour cases, while ensuring appropriate safeguarding measures are in place for vulnerable customers.
* Monitor estate standards and oversee service contracts to ensure value for money and a high-quality living environment.
* Build strong relationships with residents, leading meaningful engagement activities that support community development and neighbourhood sustainability.
* Work closely with internal teams and external partners to promote safe, welcoming, and well-managed communities.
About You
The successful candidate will be able to demonstrate:
* Proven experience working within social housing, including tenancy, estate, and neighbourhood management.
* CIH Level 4 qualification, or a willingness to work towards this.
* Strong interpersonal and communication skills, with the ability to build positive relationships with customers and stakeholders.
* Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
* A strong customer-focused approach, with a commitment to improving customer satisfaction and service delivery.
* A full UK driving licence and access to a suitable vehicle.