Chase de Vere is a national, award-winning independent financial advice firm established in 1969. We offer tailored, whole-of-market solutions and provide expert financial advice to individuals and businesses. Our purpose is to help clients "be future confident," which also means empowering our employees with the tools, support, and opportunities to thrive in their careers. At Chase de Vere, we value excellence, integrity, and personal growth. Joining our team means being part of a supportive environment where your professional development is prioritised, and your contributions are recognised. If you’re looking for a place where you can make a real impact and grow your career, consider Chase de Vere. Together, we help clients achieve financial security and peace of mind for the future. Being one of the country’s top independent financial advisers is no mean feat. But, our independence is key to everything we do. We believe staunchly that the best financial advice for our clients is independent financial advice. We are looking for a PIT (Personal Injury Team) Administrator that want to play a crucial part in improving peoples’ lives. We work at pace but as One Team. THE ROLE The PICOP team provide specialist financial advice to solicitors and Clients within the Personal Injury and Court of Protection arena. The key function of the role is to deliver a proactive, efficient support service to the Adviser while providing an excellent service to Clients, Solicitors, Barristers and the Court Funds (within the courts). The role holder will be in frequent communication with Clients (their families and legal representatives) who may have sustained severe or life-changing injuries and who must be handled with empathy and patience at all times WHAT YOU WILL NEED If you’re the right kind of administrator to join us, you’ll find a company: That wants you to be a success and will do everything we can to make it happen That will invest heavily in your professional development and keep you at the leading edge of technology That is going from strength-to-strength every year, and want you to be a part of that That provides the reassurance and security of being an integral member of the Swiss Life Group RESPONSIBILITIES Working closely with the lead Administrator to provide a comprehensive administration service to the teams unique Personal Injury Trust Service To liaise with clients, ensuring all relevant Trust documentation is issued correctly To liaise with third parties (banks, solicitors, benefit agencies), acting as the contact for on-going queries including client support with benefit queries. To produce the relevant paperwork for the client, on behalf of the Adviser To process Trust and compliance documentation in accordance with the agreed service and quality standards. To incorporate the issuing and chasing payment of invoices. To ensure that the information on the database is accurate and up to date. To act as the point of contact for all new enquires from Clients, Solicitors and Barristers. To assist with queries from Advisers, Clients and Solicitors/Barristers, taking the appropriate action to ensure the query is dealt with in a timely and effective manner. To proactively deliver a technical support and excellent client service in accordance with Personal Injury Trust, FCA, and HMRC regulations, as well as internal policy and procedures and company service standards. EXPERIENCE & SKILLS Qualified to A-Level standard or equivalent essential Experience within an administration role, preferably within the Financial Services industry Good communication skills, both verbal and written, with the ability to instil confidence Excellent planning and organisational skills, with a proactive approach to the role and management of your individual workload Excellent attention to detail By joining Chase de Vere, you’ll have a progressive career with great benefits and a nurturing culture that makes you part of something special. Alongside a competitive salary with the opportunity to earn an annual bonus, we also provide the below benefits: 25 days annual leave (increases to 30 days with service) plus Bank Holidays Contributory pension scheme Life assurance – 4 x annual salary Comprehensive induction and training programme Funded exams and paid study leave A wide range of voluntary flexible benefits to suit your individual needs The option to buy additional holiday days Cycle to work Scheme Paid volunteering days each year Employee Assistance Programme with access to a 24/7 helpline Access to our free mortgage service, through our internal mortgage team Our Employee Forum and Diversity & Inclusion group Local and companywide events in support of our company charities