Salary: £32,000 - 37,000 per year Requirements: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc. Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc. 2 years experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive for continuous improvement Able to work independently under pressure Minimum of 3 years IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A Wireless management - Ubiquiti, Meraki, etc. Group policy/Intune policy management - deployment or management Responsibilities: Being the first point of contact for all incoming support calls, emails, and sessions when necessary Being an escalation point for all issues coming from apprentices and Tier 1 engineers Ensuring all forms of support calls are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to apprentices and Tier 1 engineers Manage and maintain all escalations from apprentices and Tier 1 engineers Communicate daily to clients with open tickets Managing the clients expectations with ongoing tickets Ensure all client-related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Work with clients 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensure that all role-related KPIs are met Log, manage, and resolve client IT issues Maintain and improve cloud infrastructure Compose Requests for Change Manage all client on/offboardings, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Technologies: Architect Cloud Firewall Support macOS Microsoft 365 RPA SharePoint Windows Office 365 More: We are a leading technology specialist based in Abingdon and are proud to be recognized as a World Class Place to Work by Best Companies. Our commitment to employee engagement and workplace excellence has also ranked us as the 1 Technology Company to Work For in the UK. We offer competitive benefits including 25 days holiday and rising, flexible working arrangements, a Bupa Cash Plan, an Electric Vehicle Scheme, a Cycle Scheme, discounted gym membership, a paid charity day, and car parking. Join us and be part of a supportive team that values our people and fosters a culture of continuous improvement. last updated 19 week of 2026