Customer Logistics Coordinator
Basildon, Essex
Full-time | Permanent | Monday-Friday (40 hours)
First Achieve is recruiting on behalf of a well-established, high-precision manufacturing business with centres of excellence in the UK and Poland. We are seeking a Customer Logistics Coordinator to join their team in Basildon.
This is a key coordination role, ensuring the smooth movement of goods and materials across the business to support production efficiency and achieve customer delivery targets.
The Role
As Customer Logistics Coordinator, you will take ownership of customer work-in-progress (WIP) from pre-launch through to shipment, working closely with manufacturing, operations and programme teams to ensure accurate scheduling, clear communication and on-time delivery.
Key Responsibilities
Expedite and track customer jobs through production to achieve delivery targets
Maintain Line of Balance and production trackers
Full responsibility for customer WIP within the factory
Support daily and weekly production meetings
Liaise daily with operations and manufacturing leaders to ensure schedule adherence
Provide production progress updates to support customer communications
Monitor labelling and packaging accuracy to ensure correct parts reach customers on time
Ensure all delivery paperwork is completed accurately and on time
Coordinate documentation and deliveries between sites where required
Support customer and commercial meetings
Report on key customer metrics, driving improvement actions and escalating where required
Maintain accurate WIP and sales order data within the Factory Master ERP system
Support Continuous Improvement initiatives
Skills & Behaviours
Self-motivated with a proactive, can-do attitude
Strong customer-focused mindset
Excellent communication and interpersonal skills
Ability to manage pressure, multiple priorities and stakeholders
Positive, confident and patient approach to driving work through production
Collaborative team player with influencing and negotiation skills
High attention to detail with strong planning and organisational skills
Flexible approach to supporting customer deliveries
Qualifications & Experience
Operations administration or customer service experience within a manufacturing environment
What's in It for You?
Full-time, permanent position
Competitive salary
33 days holiday per year (including Christmas closure)
Company pension
Life insurance
Private medical healthcare
Prescription safety eyewear
Employee retail discounts
Supportive, collaborative environment with opportunities for progression