* 37.5 hours pw
* Extremely Competitive Package
* Up to 39 days available leave (FTE)
* Fabulous Employee Benefits Package
* Share Option Scheme
* Career Progression
* Work Life Balance
* Work Satisfaction
* Making a Difference
This is an amazing opportunity to join our IT Team. We are a rapidly growing family of healthcare companies and offer an exceptional package and progression for the right person. These are exciting times - come and join us
The Company
Spirit Health Group is a rapidly growing family of healthcare companies, committed to simplifying healthcare, improving patients' lives, and providing the best value for healthcare providers.
We are passionate about providing innovative solutions that bridge gaps in healthcare, empower patients and drive positive change. Our commitment goes beyond quick fixes - we're all about building long-term partnerships with the NHS and global allies to create real, lasting impact. We take the time to deeply understand the challenges on the frontline and craft solutions that not only work but stick.
While we started with medicines optimisation, we've grown into a dynamic, multi-faceted team supporting patients and healthcare systems across the globe through cutting edge digital health technology, GP practices, educational services, and our online pharmacy.
Our outstanding levels of achievement have won us recognition from Best Companies every year since 2021.
Our people are pivotal in:
* Saving the NHS millions of pounds with a rapidly growing range of cost-effective healthcare products and devices.
* Implementing medicines optimisation and prescribing programmes, brilliantly.
* Building innovative digital remote monitoring solutions for people with long-term health conditions.
* Providing patients with high-quality education services.
* Dispensing NHS prescriptions through our friendly pharmacy that has a passion for diabetes.
Our massive growth plans will help us save the NHS £100 million and touch the lives of millions more patients.
The Role
Based at our Leicester office, you will play a key role within our IT team, delivering 2nd line support across the organisation. This includes handling incidents, service requests, and problem management received via phone, email, or in person, all logged through our Jira Service Desk system. You will support end-users across multiple departments, assist with system maintenance and monitoring, and contribute to the ongoing improvement of IT service delivery. In addition, you will take an active role in the delivery and leadership of internal IT projects, ensuring successful implementation and alignment with business objectives.
As a key escalation point for Tier 1 support, you will also liaise with Tier 3 teams when necessary. The role includes the configuration, deployment, and management of both hardware and software, alongside user training and documentation where required.
In addition, you will work with Microsoft technologies including PowerApps, Power Automate, and SharePoint, contributing to automation, workflow improvements, and the development of collaborative solutions that enhance business efficiency.
A full Job Description is available.
The Candidate
You are a highly motivated IT professional with a strong commitment to delivering outstanding support across the business. You thrive in dynamic, fast-paced environments and are driven by a passion for technology and service excellence.
As a confident communicator at all levels, you're comfortable working both independently and collaboratively as part of a team. You take ownership of issues, demonstrate initiative, and are focused on resolving problems efficiently while maintaining a high standard of customer service.
You have hands-on experience supporting Windows, iOS, and Android devices and are eager to expand your technical knowledge within a collaborative team environment.
Ideally, you will also bring:
* Exposure to or understanding of ITIL aligned Service Desk environments
* Experience or familiarity with Atlassian products such as Jira Service Desk
* Experienced in working with Microsoft PowerApps, Power Automate, SharePoint and Intune
* A track record of continuous learning and enthusiasm for keeping up with emerging technologies
* Strong troubleshooting and problem-solving skills across hardware, software, and user access issues
* (Optional) Relevant IT certifications such as CompTIA, Microsoft, or ITIL Foundation
We're looking for someone who not only solves technical issues but actively contributes to improving services and systems for users across the organisation.
Interested? Apply below by sending us your CV. Come and join the Spirit Family and be part of driving our (and your) success forward.
Closing date for applications is 31 August 2025.
Successful applicants will be subject to pre-employment checks including a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland.
We are an equal opportunity employer.
Job Type: Full-time
Pay: Up to £26,500.00 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Discounted or free food
* Enhanced maternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* Profit sharing
* Sick pay
* Store discount
* Work from home
Work Location: Hybrid remote in Leicester LE2 6UP