Customer Experience Executive - Residential Property Developer
Location: Uxbridge, Middlesex (Office-based)
Sector: Customer Services / Real Estate
The Opportunity:
We're working with a high-performing residential and mixed-use property developer that's delivering exceptional communities across Greater London. Backed by a leading international property group, this award-winning business is known for its strong focus on design, sustainability, and customer service excellence.
They're now looking for a Customer Experience Executive to join their Sales Support team. If you have a passion for delivering outstanding service and want to be part of a growing, purpose-led company in the property development sector, this could be your next great move.
About the Role:
Reporting to the Head of Customer Experience, you'll manage the customer journey from the moment of reservation through to post-handover support. Your mission To ensure a smooth, positive experience that drives satisfaction, loyalty, and referrals.
Key Responsibilities Include:
* Overseeing the full customer journey, ensuring every touchpoint meets the highest standards.
* Proactively managing customer expectations and addressing queries.
* Acting as a key liaison between customers and internal teams including Sales, Site, and Aftercare.
* Promoting consistent, clear communication to keep customers informed at every step.
* Gathering feedback to help enhance processes and improve the overall customer experience.
* Supporting initiatives to drive customer satisfaction and Net Promoter Scores (NPS).
* Coordinating post-handover support and resolving any aftercare issues effectively.
Ideal Candidate Profile:
* Strong empathy and communication skills - you're naturally customer-focused.
* Detail-oriented, organised, and confident managing time-sensitive processes.
* Comfortable handling customer interactions via phone, email, and messaging apps.
* Familiar with housebuilding or property development processes (preferred).
* A collaborative team player with a proactive mindset.
What's On Offer:
A competitive salary package and a suite of core and lifestyle benefits, including:
* 25 days holiday + bank holidays (plus trading scheme & long-service days)
* Group Pension Scheme & Life Insurance
* Bupa Dental Cover & Employee Assistance Programme
* Virtual GP access
* Salary sacrifice scheme for electric vehicles
* Cycle to Work, gym membership discounts, health cash plan
* Perks and retail discounts via Perkpal
* Tech Scheme & Payroll Giving options
The Culture:
This is a forward-thinking, people-first employer that values inclusivity, wellbeing, and professional growth. You'll be joining a business that actively supports diversity, offers a welcoming work environment, and genuinely invests in its people.
Eligibility:
Applicants must have the right to work in the UK. Visa sponsorship is not available for this role.
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