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Shift Pattern:
4 on 4 off, across two alternating shift patterns (6am-6pm and 12pm-12am), 12-hour shifts
Main Duties:
As an Alarm Receiving Centre (ARC) Operator within MITIE, your responsibilities will include:
* Monitoring incoming alarm and CCTV signals from multiple client sites.
* Contacting emergency services, keyholders, or relevant contacts in the event of an alarm activation.
* Providing accurate communication.
* Documenting all incidents and actions taken clearly and concisely.
* Following standard operating procedures and guidelines to ensure effective response to all situations.
* Working effectively as part of a team to maintain 24/7 surveillance and response capabilities.
* Demonstrating strong attention to detail, quick decision-making skills, and the ability to remain calm under pressure.
Requirements:
Proficiency in using alarm monitoring systems, excellent communication skills, ability to work rotating shifts including nights and weekends, and a background check for security clearance. Experience in security, customer service, or emergency response is preferred but not essential, as full training will be provided.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same role in the past 6 months.
Benefits:
Flexible working requests will be considered from day one. Our benefits scheme includes:
* Virtual GP services for you and your household.
* Financial wellbeing assistance via Salary Finance, including early access to earned wages and loans.
* Flexible benefits platform to customize your perks, such as dental insurance, dining cards, and technology discounts.
* High street discounts, gym memberships, and cycle-to-work scheme.
* Life cover, save-as-you-earn scheme, and Mitie Matching Share Plan.
* Recognition awards like Mitie Stars with cash prizes and annual top prizes.
Career Development:
We prioritize career progression through diverse training and development opportunities.
Inclusivity:
We are committed to an inclusive recruitment process. If you have a disability or long-term condition requiring adjustments, please contact us by email.
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