Are you passionate about supporting clinicians, improving customer confidence and helping healthcare teams get the best from innovative medical technology?
Hologic is looking for a Clinical Applications Specialist to support our Sonata® products across the Midlands, UK. This is a highly customer-facing role, ideal for someone who combines strong clinical knowledge, excellent communication skills and the confidence to train, support and partner with healthcare professionals in a dynamic environment.
As one of the key points of contact for our customers, you will provide advanced applications support, deliver engaging product training and help ensure customers receive an exceptional experience with Sonata. You will also play an important role in strengthening customer relationships, identifying growth opportunities and representing the Voice of the Customer within Hologic.
What To Expect
* Provide advanced applications support to new and existing Sonata customers across the Midlands.
* Deliver high-quality training to clinicians and healthcare teams on the effective use of Sonata products.
* Support customers throughout the opportunity journey, including pre-site and site assessments.
* Assist with applications troubleshooting, helping customers resolve issues efficiently and confidently.
* Build strong relationships that support customer retention, satisfaction and long-term partnership.
* Identify growth opportunities within existing accounts and gather insights from competitive accounts.
* Capture customer feedback and insights to help inform potential product, service and training improvements.
* Provide commercial and clinical applications support at conferences, trade shows and customer events.
* Represent the Voice of the Customer internally, ensuring customer needs are understood and acted on.
* Work closely with Sales, Field Service Engineering, Marketing, Technical Solutions and Customer Service to deliver a first-class customer experience.
What We Expect
We are looking for someone with relevant clinical, sonography, theatre, gynaecology, nursing or medical device applications experience who enjoys working directly with customers and solving problems in real-world healthcare settings.
* A bachelor’s degree or equivalent experience in Life Sciences, Nursing, Radiology, Healthcare, Medical Technology or a related field.
* Relevant clinical experience, ideally within women’s health, gynaecology, theatre, surgical or outpatient procedure environments.
* Experience supporting or training users on medical devices, capital equipment or clinical applications.
* Strong understanding of clinical workflows and the needs of healthcare professionals.
* Ability to develop and maintain strong product knowledge of the Sonata portfolio and associated services.
* Confidence using Microsoft Office Suite.
* Experience with CRM and ERP systems, ideally Salesforce and Oracle.
* Awareness of UK healthcare environments, NHS and/or private sector customer needs, and relevant local accreditation or training requirements.
* A full UK driving licence and the ability to travel frequently across the Midlands and, when required, further afield.
Why Hologic?
At Hologic, we are driven by our purpose to enable healthier lives everywhere, every day. Within GSS, our technologies support clinicians in delivering care that can make a meaningful difference to patients’ lives.
As an Applications Specialist supporting Sonata, you will play a key role in helping customers adopt, use and optimise our technology with confidence. You will be part of a knowledgeable, collaborative and customer-focused team, working in a role where your clinical insight, training skills and problem-solving ability directly contribute to customer success and business growth.
If you are ready to combine clinical expertise, customer partnership and a passion for women’s health, we would love to hear from you.
Territory
Midlands, United Kingdom
Travel
Up to 70–80%, depending on business needs
Salary
£39,000 - £47,000 + bonus. The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances.
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