2nd Line Support Engineer | Liverpool | MSP ?? We've partnered with a well-established technology provider that delivers a range of services including connectivity, cloud solutions, security, and IT infrastructure support. They pride themselves on being a people-first business, building strong, long-term relationships with their clients. Overview: We're looking for a technically strong 2nd Line Support Engineer to join a growing service desk team. This role is ideal for someone confident handling escalations while gaining exposure to more advanced infrastructure and cloud technologies. With the business continuing to grow, there are excellent opportunities for progression, upskilling, and certifications. Responsibilities: Provide 2nd line support across Microsoft 365, Windows environments, and core infrastructure Manage Active Directory / Entra ID, user administration, patching, and backups Support network troubleshooting including VPNs, firewalls, and connectivity issues Assist with device management (Intune / MDM) and endpoint support Support VoIP systems and telephony configurations Work closely with senior engineers on escalations and project work Maintain clear documentation and follow change control processes Skills & Experience: Experience in a 1st/2nd Line Support role Strong knowledge of Microsoft 365, Windows OS, Active Directory / Entra ID Experience or exposure to VoIP / telephony systems Understanding of networking fundamentals (DNS, DHCP, VPNs) Good troubleshooting skills with a proactive approach Strong communication skills and a customer-focused mindset Relevant certifications (Microsoft, CompTIA) beneficial To From Record Yes No Always use these settings To From Record Yes No Always use these settings Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. To From Record Yes No Always use these settings