Technical Sales Advisor - Newcastle - Pipe and Climate Centre
will be responsible for:
* Providing technical knowledge and support to customers
* Speaking to suppliers and customers over the phone / email to proactively generate sales
* Contributing to the team by communicating effectively and by working to achieve shared objectives
* Being able to negotiate with suppliers
* Aware of branch targets and objectives
* Helping to improve processes
* Providing sales and expert advice from a technical view
* Dealing with complex requests that require problem solving and extensive knowledge of products
* Providing best in class service to customers at all times
* Checking customers' expectations and explaining clearly when these cannot be met
* Being the first point of contact for customer disputes
* Developing and maintaining strong relationships with customers and suppliers
* Quoting accurate prices to customers within an agreed time
* Carrying out general administration
* Gathering information for statistical analysis
* Raising purchase orders for approval
* Processing sales orders and following an audit trail
* Following health, safety and environment rules and regulations
* Providing prompt and accurate reports of any incidents
* Maintaining a tidy and hazard-free working environment
* This is a permanent, full-time position working 40 hours per week, Monday to Friday 8.00am - 17:00pm with 1 hour break. No weekend work required.
And here's what we'd like you to have:
* Industry or merchant experience is advantageous
* Proven experience in sales or customer service role
* Excellent communication skills and confidence in customer interactions
* Dependable team player, prepared to support in all areas of the branch with a strong work ethic
* Eagerness to learn, with a positive and enthusiastic attitude
We look forward to receiving your application!
Salary: Competitive Salary + Bonus + Excellent Benefits
Company: Pipe and Climate Centre, part of the Wolseley Group
Location: Newcastle
We are a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. In addition to the competitive salary, benefits include annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave, access to discounts, and wellbeing initiatives such as free healthcare, the YuLife app, Cycle to Work and more.
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