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It support apprentice

Gloucester
Getting In
It
Posted: 4 July
Offer description

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IT Support Apprentice

Apply From: 27/01/2025


Learning Provider

Delivered by VELOCITY 1ST LIMITED


Employer

Velocity Academy


Vacancy Description

Your duties and responsibilities in this role will consist of:

* Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner.
* Provide excellent customer service as the first point of contact for all IT-related service requests.
* Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required.
* Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process.
* Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date.
* Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams.
* Knowing the right time to escalate issues to avoid delays in resolution.


Key Details


Vacancy Title

IT Support Apprentice


Employer Description

Velocity Academy is a post 16 private education institution that was incorporated in 2014. Initially started as a commercial training provider delivering health & fitness qualifications across the North of England, Velocity Academy has gained a reputation for service excellence. We now deliver apprenticeship programmes from level 2 to degree level across various vocational learning programmes.


Vacancy Location

Gloucester House 3 Norman Way LE13 1JE


Wage Frequency

Custom


Number of Vacancies

1


Vacancy Reference Number

1000298419


Key Dates


Apply From

27/01/2025


Closing Date For Applications

2025-02-28 23:59:59


Interview Begin From


Possible Start Date

2025-03-03 00:00:00


Training


Training to be Provided

Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme. Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician qualification.

Training includes:

* Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
* Address IT issues by prioritising in response to customer service level agreements.
* Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
* Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit: velocity-pt.co.uk

This standard aligns with the following professional recognition:

* RITTech for 3


Learning Provider

VELOCITY 1ST LIMITED


Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience.

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