Matchday Security & Stewarding Manager
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Carlisle Events is a leading supplier of staffing solutions and has been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than thirty years.
The Event Security and Stewarding Manager will primarily focus on the management of our football client for the provision of security, stewarding, customer service and control services to events that take place within our client’s venue, Turf Moor Stadium in Burnley.
In addition to this, the post holder has the opportunity to assist with the management and co‑ordination of large events at some of our other venues on a casual basis for both regular cover and large ad‑hoc events. This includes football, cricket, rugby, music and greenfield clients.
ROLE OVERVIEW
Our Events team plays a key part in enhancing the customer experience for event days at our client’s prestigious venues. Our staff provide a visible reminder that safety is our number one priority for visitors and staff, while maintaining extremely high levels of customer service. Your role will be to lead and motivate SIA‑licensed security personnel and stewarding teams at Turf Moor Stadium, with opportunities to support other iconic venues such as Accu Stadium, Headingley Stadium, Manchester Central, Old Trafford, ACC Liverpool, Anfield, Aintree, and more, including ad‑hoc large‑scale events.
RATE OF PAY & SCHEDULE
Rate of Pay: £16.10 per hour | Location: Burnley | Hours: 7‑12 hours per event. This is not a full‑time role; the Casual Event Security and Stewarding Manager will work alongside the Events' Operations Team. Weekend 15:00pm kick‑offs (usually football) – shifts 09:00‑18:00. Weekday 19:45 kick‑offs (usually televised football) – shifts 14:00‑22:30. Football events take place evenings and weekends only.
ROLE RESPONSIBILITIES
* Manage all security personnel and stewards
* Attend pre‑event safety briefs and meetings with client’s management and other stakeholders
* Ensure all staff are fully briefed, conduct a mass briefing before delegating to Supervisory team
* Manage the matchday administration process
* Oversee pre‑match deployment according to pre‑defined specification
* Ensure compliance, uniform and punctuality standards are met
* Coordinate during‑match redeployments as necessary
* Report resource figures to Events’ Operations team
* Uphold licensing objectives
* Site patrol, risk management and incident response
* Provide customer information and welfare support
* Ensure all incidents and concerns are reported via the client
* Ensure all staff are accounted for and debriefed
* Produce post‑event reports to both Carlisle Events and the Client
ROLE REQUIREMENTS (ESSENTIAL)
* Flexibility and reliability
* Experience within sporting stadia safety and security operations
* Understanding and knowledge of supporting legislation (Ground Regulations, SGSA Green Guide, etc.)
* Natural leadership and management skills
QUALIFICATION REQUIREMENTS (ESSENTIAL)
* Level 3 Spectator Safety Supervision (Carlisle will fund development to Level 4)
QUALIFICATION REQUIREMENTS (DESIRABLE)
* Level 4 Spectator Safety Management
* Level 5 Crowd Management
* IOSH Managing Safely, NEBOSH or industry equivalent
* SIA CCTV License
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