Role - 3rd Line Engineer / Technical Lead
Location - Whiteley
Start - ASAP
Salary - £40-44k
The Role
This is a great opportunity for an experienced 2/3rd Line Engineer with experience across the Microsoft stack to join an MSP in their Whiteley offices.
You will be responsible for leading a small team of 2nd Line Engineers from a technical perspective, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base.
This is a hands-on leadership role, requiring both team leadership skills and strong 3rd Line technical expertise across Microsoft technologies.
The Opportunity
You will:
* Act as a 3rd Line escalation point for complex issues.
* Lead, mentor, and support a team of Engineers.
* work with the Helpdesk Manager to oversee day-to-day Helpdesk operations, ensuring SLAs are met.
* Work in a collaborative, forward-thinking environment with plenty of scope for progression.
* Gain exposure to a wide range of technologies and client environments.
With the business continuing to expand, this is a chance to grow your career as the company grows, taking on increasing respo...