We are looking for a detail-oriented and motivated QA Analyst to join our Engineering team in Wigan. This is an exciting opportunity to work across a diverse range of Tote products spanning B2C, B2B, and B2B2C channels. Working as part of an agile squad following SCRUM methodology, you will play a key role in ensuring the quality, reliability, and compliance of our software solutions before they go live. You’ll collaborate closely with QA colleagues, engineers, operations teams, product managers, and third-party suppliers, contributing to projects that are prioritised in line with business needs. Reporting to the QA Lead, you will ensure testing is well defined, planned, and executed to the highest standard. What you’ll be doing: In this role, you will execute comprehensive test plans and scenarios aligned with development schedules and product roadmaps. You will create and maintain detailed test scripts, ensuring agreed coverage is achieved and compliance requirements are consistently met. As part of your responsibilities, you will document defects clearly and thoroughly, including detailed steps to reproduce issues, expected and actual results, and supporting evidence such as screenshots or videos. You will accurately log, track, and report on defect fixes, providing regular updates to stakeholders and ensuring all reporting follows agreed templates for audit purposes. Working collaboratively with operational, product, and engineering teams, you will help define QA testing requirements and contribute to continuous improvement across products and processes. You will also participate in peer reviews of test scripts, attend three amigos sessions to identify automation opportunities, and work with Senior and Lead QA colleagues to drive an automation-first approach across all business channels. Your input will help shape the quality strategy and improve overall product delivery. Who we are looking for: We’re seeking someone with proven experience in manual testing within an agile environment, who is comfortable working at pace and adapting to changing business priorities. You should have experience testing APIs using Postman and a strong understanding of writing SQL queries. The ability to interpret business and functional requirements and perform effective requirements analysis is essential. Strong communication skills are key, as you’ll be working with a broad range of stakeholders across the business. You should be proactive, detail-oriented, and confident in prioritising tasks within a flexible and agile setting. An ISEB Foundation in Software Testing qualification would be desirable. Experience in test automation, particularly with tools such as SpecFlow or Cypress, would also be advantageous but is not essential. If you’re passionate about quality, enjoy collaborative problem-solving, and want to play a key role in delivering high-quality digital products, we’d love to hear from you. What’s in it for you? At the Tote you can expect a friendly working environment with a strong sense of teamwork and pride in what we do. Within this role you’ll develop a broad range of skills and experiences that can enhance your career at the Tote. Additionally, our company benefits package includes; Competitive Basic Salary Discretionary Bonus Scheme Company Shares Option Plan Contributory pension scheme Life insurance (4 x basic salary) Simply Health Cash Plan Holiday entitlement (33 days inclusive of bank holidays) Study Support and opportunity for progression and development Confidential 24/7 365 employee assistance helpline Agile and collaborative office environment with free parking, fruit, biscuits, and drinks Regular social events, charity events and volunteering opportunities