Third Party Liaison Officer - Manchester, Lancashire, M32 0RSAbout BarhaleWho are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:WaterTransportBuilt environmentEnergyWe operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:TunnellingMEICATemporary and permanent designSteel-fabricationSigns (design and fabrication)Health & safety equipment and products, including PPECompany Website:https://www.barhale.co.uk/Company Showcase Video:https://www.youtube.com/watch?v=XFqsoclCUZAWhy join Barhale?As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.Job security, long-term secured work through various frameworks and large infrastructure schemesA broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clientsStrong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our successThird Party Liaison Officer The RoleTo act as the 3rd party liaison across our projects from the feasibility stage through to the completion of construction on site. The role will be broad-reaching and covers key aspects such as Customer Liaison, Local Authority and Highways engagement and noticing, and championing Social Value and Sustainability within the Region.Key ResponsibilitiesStrategy:Support the project teams to map out interested parties / key stakeholders at the project outset and develop the necessary strategies needed for managing them accordingly.On a project-specific basis, handle any highway noticing and STATS plans requests as needed – Liaise with project teams at the outset to understand the demand.Establish and maintain a good working relationship with our clients to define and support the development of a customer strategyTo apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the projectDevelop project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects.Develop an annual Regional Social Value and Sustainability project-specific plan.On a project-by-project basis, identify and help deliver Social Value and Sustainability targets.Insights and Analysis:Measure the customer experience that impacts our CMex measures to produce valuable insights and identify customer trendsTo ensure that our plans maximise the customer experience and social impact, and meet local community needsMonitoring and measuring of customer satisfaction / social value KPIsBe responsible for reporting on the customer satisfaction / social value scoring and providing feedback to our clients and operational teamsPerformance:Engage with the Client’s Customer Challenge Group to develop and improve the customer relationshipWork closely with our clients and Barhale’s team to develop/share digital methods (Twitter/blogs/apps) to allow customers to engage and gain valuable customer insightsTo work with the design and delivery team to ensure project deliverables provide an excellent customer experienceWork collaboratively with stakeholders to align on methodologies and insights to achieve an excellent customer and sustainability experienceCommunity and Engagement:Support Clients with their customer engagement targets and promote, develop & implement key messages in local communitiesTake a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM eventsEngagement with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholdersLiaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance. Help manage, attend and support Public Consultation sessions.Share knowledge and provide training when applicable with the site team regarding good public relations and support sustainability.Help arrange events for both internal and external meetings/socials.Essential: Previous experience working within a Customer/Community-focused positionExperience of delivering service improvements, research insight and analyticsAbility to confidently present analytical data and insights both visually and verballyStrong interpersonal, organisational, communication and time management skillsAbility to show empathy and understanding of customer needsIn-depth experience working with all Microsoft packagesDesirable:Good social media skills with the ability to develop engaging and timely updates on project development across varied Social Media platformsCaring and investing in youOur values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company.As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.From the moment you join us, your well-being and career aspirations will be supported by. Competitive salaryCompany PensionLife AssurancePrivate Medical25 days of annual leave in addition to 8 public bank holidays and loyalty days8 hours volunteeringEmployee Assistance Programme to support your mental, physiological and financial well-beingFlexible benefits via salary sacrificeCompany car/green car scheme/car allowance/Van (dependent on position)Leadership & management training and coachingRegular line management engagement and appraisal to support your career progressionDevelopment supported by internal and externally delivered trainingContinuous service awards