Overview
Join to apply for the Retail Security Officer role at Mitie Cleaning & Hygiene Services.
To protect our customer’s property, people and assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and any subsequent changes.
Responsibilities
* Delivering results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Main Duties
* Be aware of and ensure compliance with all policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AIs).
* Proactively refer to and review the published Assignment Instructions, remain informed of changes, and suggest amendments to improve the current level of service.
* Be compliant with Industry and Statutory Legislation (front-line licence in either Security Guarding or Door Supervision) and wear it at all times while duties are performed. The Customer also requires a CCTV PSS SIA Licence. Additional courses may be contractually required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures without unnecessarily challenging authority.
* Work in a systematic, methodical, and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* You are required to renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for and immediately report any Health & Safety hazards on site.
* Stay alert to threats or changes in the work environment and take appropriate action to reduce disruption, loss or damage.
* Maintain professional conduct in difficult situations and with challenging customers.
* Complete accurate incident notebook entries after any incident for the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the AI’s.
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous Security Experience
* SIA License
* SC Clearance desirable
Benefits and Company Information
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle, including access to a virtual GP, Salary Finance schemes, a Choices benefits platform, MiDeals discounts, cycle-to-work, life cover, and employee recognition programs. We are committed to inclusive recruitment and will make reasonable adjustments during the process if needed.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving a wide range of clients.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other, Information Technology, and Management
* Industries: Facilities Services
Join our Mitie Team. Together our diversity makes us stronger.
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