Overview
General Manager role at Serco – Jersey Leisure. Location: Jersey, JE2 4HE. Salary: £60,000 - £65,000 per annum, dependant on experience. Employment type: Full-time, permanent.
As General Manager in the Jersey Leisure team, you’ll lead the delivery of high-quality leisure services that make a real difference to the local community. You’ll work in partnership with the Government of Jersey and key stakeholders, driving both operational excellence and commercial success across the contract.
Responsibilities
* Provide inspirational leadership to a diverse team, creating an inclusive and supportive culture.
* Ensure financial delivery of the contract in line with the agreed business plan.
* Oversee safe and compliant operations, customer service, and high-quality service standards.
* Build strong partnerships with the Government of Jersey and other stakeholders.
* Champion continuous improvement and innovation across all aspects of service delivery.
* Support social outcomes that improve health and wellbeing for the Jersey community.
Qualifications
* Experience leading large teams in a leisure or hospitality environment.
* Strong commercial awareness, with proven ability to deliver business plans.
* Strong planning, financial and analytical skills.
* Excellent communication, networking, and relationship-building abilities.
* A relevant Business Management qualification or equivalent experience.
Benefits
* Holidays: 25 days plus bank holidays
* Pension: Up to 6% contributory pension scheme
* Bonus: A performance-based bonus scheme
* Private medical insurance
* Training and development: A wide range of learning opportunities with over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression
* Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans, and discount at Serco-managed leisure centres
* Discounts: Savings across around 1,000 retailers
* ShareSave scheme: Ability to buy Serco shares at a discount
* Employee networks: Supportive networks for staff collaboration and community
* Charity: Paid volunteering day and option to donate to charity tax-free via Payroll Giving Scheme
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