Training Accreditation Account Officer
Driver and Vehicle Standards Agency
Apply before 11:55 pm on Sunday 27th July 2025
đź“Ť Location: Birmingham, Bristol, Newcastle-upon-Tyne, Nottingham, Swansea (Hybrid)
đź’· Salary: ÂŁ25,159 - A Civil Service Pension with an employer contribution of 28.97%
🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
The Training Accreditation Account Officer works within the National Standards and Accreditation team and is responsible for developing and maintaining relationships with approved training providers by delivering excellent customer service.
Customer service is a fundamental part of this role and you will be required to respond to all operational correspondence and telephone enquiries and complaints from training providers in line with the agency’s service standards.
You will also be required to process applications, coordinate audits and quality check audit reports for a range of schemes including Driver CPC (DCPC), Drink Drive Rehabilitation (DDR), Taxi Driver Periodic Training (TDPT) the Carriage of Dangerous Goods (ADR) across Great Britain and Northern Ireland.
There will also be a requirement to undertake additional administrative tasks, as per business requirements.
Top Responsibilities
* First line complaint handling.
* Receive and process payments from stakeholders.
* Communicate with all major stakeholders (internal and external) to achieve business objectives.
Benefits
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About you
To be successful in this role you will have experience of working within a customer service environment.
You will possess excellent communication skills (both verbally and in writing) and have the ability to deal with a variety of requests, queries and complaints from key stakeholders.
You must also have excellent attention to detail skills and have the ability to make key decisions or recommendations based on presented evidence.
You will be an effective team player and be able to work effectively under pressure and within set time frames.
How to Apply
👉 Read the full job description and apply at Civil Service Jobs via the link provided.
This vacancy closes at 23:55 on Sunday 27th July 2025