Overview
Sales Manager, Travel Industry, Near Swindon, £50k + Bonus & Benefits. An excellent opportunity to join this fast pace, high-growth, yet well-established business that specialise in selling both touring and cruise holidays.
Responsibilities
* Achieve company sales KPI’s through the successful conversion of enquiries.
* Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages.
* Ensure a prompt response to inbound telephone and email enquiries.
* Compile and analyse sales figures – daily, weekly and monthly.
* Collect customer feedback and market research.
* Provide feedback to the Product Department on calls received and obstacles which you have had to overcome.
* Constantly evaluate success of the sales team through call listening and feedback on success and development areas.
* Monitor individual’s and team’s QA, and error scores with an eye for accuracy.
* Report on staff attendance, absence, and completion of Return-to-Work meetings.
* Own pre and post sales related customer escalations in a timely, professional manner.
* The ideal candidate will have both call centre management and travel industry experience but candidates strong in one of these 2 areas also considered.
* Ensure highest level of service provided to deliver an exceptional customer journey.
* Proven track record in delivering sales results to company KPI’s.
* Excellent communication skills both written and verbal, with strong interpersonal skills.
* Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed.
* Embrace change when new strategies are introduced by the business.
* Always maintaining a high motivation and positive atmosphere within the sales office.
* A confident, resilient individual with a friendly, approachable personality.
* The ability to be flexible, decisive and quick-thinking.
* Self-motivated with a positive outlook and a clear focus on high quality and business profit.
* Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations.
* Salary of £50,000 per annum + company bonus
* Travel benefits, 28 days holiday (inclusive of bank holidays), private medical cover following 6month probation.
* PLEASE NOTE THIS IS AN OFFICE BASED ROLE AND WILL INVOLVE COVERING A VARIETY OF SHIFTS INCLUDING 8AM-5:30PM, 10:45AM-7PM AND 11:45AM-8PM. IT WILL ALSO INCLUDE 2 OUT OF 3 WEEKENDS.
Qualifications
* Experience in call centre management and travel industry is preferred; candidates strong in one of these two areas will also be considered.
* Excellent communication skills both written and verbal, with strong interpersonal skills.
* Ability to analyse sales processes (open, sell, close) and deliver coaching where needed.
* Confident, resilient, with a positive and proactive attitude; able to maintain high motivation and a constructive atmosphere.
* Understanding of profit and loss calculations and basic business finance (e.g., gross margin percentages).
* Office-based role with shifts and weekend work as outlined above.
Note: This job description reflects the information provided and excludes extraneous postings and boilerplate not relevant to the role.
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