Our client, a leader in the Defence & Security sector, is seeking a Customer Support Officer on a contract basis. This role primarily involves providing project management and programme management office business analysis of material and configuration data. You will often interact with customers as a project lead, working closely with the Customer Support Manager on related contracts.
Key Responsibilities:
* Maintenance and sustainment of project operations
* Gaining actionable insights into project interface preferences and intentions
* Engaging with stakeholders to ensure performance in terms of cost, quality, and delivery schedule
* Managing tasks and schedules, ensuring performance monitoring and reporting
* Identifying and mitigating risks impacting project delivery
* Reporting progress and ensuring adherence to business processes
* Addressing safety and airworthiness issues as raised through customer support activities
* Ensuring Statements of Work align with capacity requirements
Job Requirements:
* Advanced Excel skills
* A positive attitude with strong motivation and commitment
* Programme management and planning skills, including schedules, critical path, and risk analysis
* Understanding of business service, support organisation, operations, commercial and management structures
* Knowledge of logistic support and associated disciplines
* Excellent communication and interpersonal skills, including influencing, negotiating, and motivation
* Ability to work under pressure and maintain focus
* Skills in collecting, collating, analysing, and presenting information
* Confidence in establishing and building relationships with stakeholders
* Strong problem-solving abilities
Context and Environment:
This is a high-profile, customer-facing role within the Defence & Security sector. You will be involved in:
* Commissioned projects
* Workshare business support
* Business analysis projects
Working Relationships:
You will work closely with:
* Customers, as required by the project
* Suppliers, if requested
* Governmental organisations, as needed
* Internal teams within Customer Support & Training and other business stakeholders
If you are an experienced Customer Support Officer with advanced Excel skills and a background in Defence & Security, we would love to hear from you. Apply now to join our client's dynamic team.
#J-18808-Ljbffr