Overview
We're looking for a Product Owner to join the Customer Team at easyJet holidays on a Fixed Term Contract until September 2026, who will lead our award-winning Travel Companion initiative and help shape how customers connect with us across their holiday journey.
In this role you'll take ownership of the product roadmap, focusing on how we use AI to improve our digital contact channels, and designing, prioritising and delivering changes that make customer interactions more personal, effective and seamless.
You'll lead a development team, working in agile ways to keep delivery consistent and focused. Day to day, you'll manage the backlog, set priorities and make sure what's being built reflects both customer needs and business goals.
Your role works closely with operational teams to make sure every channel, automated or human assisted, is performing as expected. You'll work with colleagues in salesforce, architecture, legal and data protection to keep solutions compliant, integrated and secure, and you'll keep stakeholders informed, sharing updates on performance, ROI, and what's coming next.
You'll track insight and feedback, spot improvement opportunities, and make sure we're acting quickly to address them. You'll keep a close eye on the quality of customer responses, adjusting and refining through prompt engineering where needed. You'll bring fresh thinking and stay close to the latest developments in AI and contact centre technology, making sure we evolve our proposition in step with customer expectations and industry trends.
Responsibilities
• Own the product roadmap for the Travel Companion initiative and AI-enabled digital contact channels.
• Design, prioritise and deliver changes that improve personalisation, effectiveness and seamlessness of customer interactions.
• Lead an agile development team, manage the backlog, set priorities and ensure delivery aligns with customer and business goals.
• Collaborate with operational, salesforce, architecture, legal and data protection teams to ensure solutions are compliant, integrated and secure.
• Communicate with stakeholders, sharing performance updates, ROI and upcoming roadmaps.
• Track insights and feedback, identify improvement opportunities and drive rapid action; monitor the quality of customer responses and adjust via prompt engineering as needed.
• Stay close to AI and contact centre technology developments and ensure the proposition evolves with customer expectations and industry trends.
Qualifications
• Solid experience as a digital Product Owner with a track record of delivering successful outcomes.
• Ability to shape product vision, manage a backlog, and guide delivery from idea to launch.
• Hands-on experience applying AI in a business setting (e.g., improving customer contact, personalisation or other digital solutions) and understanding of AI at scale challenges and opportunities.
• Experience working in an agile environment, leading a team and maintaining momentum; strong leadership and direction-setting skills balanced with openness to input.
• Ability to measure impact, interpret data, and communicate results clearly using analytics and tracking tools to guide decisions.
• Strong relationship-building across teams, stakeholder management, and adaptability to changing pace without losing focus.
• Experience in customer service or contact centre environments is an advantage.
About easyJet holidays and benefits
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, please contact us. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone — and to do this we're building remarkable teams with modern ways of working.
By joining us you'll be part of the UK's fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You'll be given autonomy to do your job, a platform to share your ideas, and you'll get to work with the very best people in the industry — all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 7% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we're committed to supporting our team with development opportunities and a welcoming atmosphere.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
#J-18808-Ljbffr