Frasers Group is rethinking retail – through digital innovation and unique customer experiences we serve consumers with the world’s best sports, premium and luxury brands globally. We are a leader in the industry, elevating retail experience with flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers and GAME. Frasers Group Financial Services (FGFS) is the next chapter of elevation for the group. We fear less and do more, driving forward‑thinking colleagues to operate outside their comfort zone and change the future of retail. Our purpose is to elevate lives with access to the best brands and experiences.
Job Description
You will support the FGFS Senior Marketing Manager in coordinating our email and content calendar and building emails, app notifications and automated campaigns. You will collaborate with cross‑functional teams to create impactful CRM campaigns, produce multi‑channel marketing content including in‑store collateral, and contribute to test‑and‑learn optimisation, while ensuring all activity is compliant. You will also support weekly and monthly reporting and maintain high standards of accuracy and communication across all outputs. You should be organised, bring project management skills, strong attention to detail, analytical thinking and a willingness to learn.
Key Responsibilities
* Collaborate with the marketing team to manage the email and content calendar, ensuring alignment with wider teams to support FGFS business objectives.
* Brief, create, segment, schedule and deliver email and app notifications.
* Brief, create, segment, schedule and deliver automated life‑cycle campaigns.
* Contribute to an ongoing test‑and‑learn strategy to continually improve CRM communications.
* Support weekly and monthly reports focusing on CRM performance.
* Support POS and in‑store promotional materials, and other FGFS marketing collateral across all channels.
* Collaborate with cross‑functional teams to drive a seamless integration of Frasers Plus messaging, ensuring it aligns with our regulated financial promotions framework.
* Support content creation and proofing across all FGFS marketing outputs.
* Perform ad‑hoc tasks and projects as assigned.
Qualifications
* A self‑starter mindset, with the ability to work within a team or solo on multiple projects at a time.
* Results driven and delivery focused.
* Enthusiasm, energy and determination to achieve results, including through cross‑functional working.
* Numerate and analytical, able to provide insights.
* Excellent communication skills.
* Experience working with an email service provider desirable.
* Experience in the embedded finance sector desirable but not essential.
* Strong project management – ability to manage and deliver several campaigns at the same time.
Additional Information
As FGFS is within a regulated environment, any offer is subject to satisfactory background checks including criminal record check, credit check and employment references.
Benefits
Along with your benefits package we also offer a wide range of perks for our colleagues.
* Frasers Champion – peer‑nominated scheme where eight winners receive double their pay for a month.
* Retail Reconnect – each year head‑office employees spend two days in a store or warehouse to build knowledge of the business and bring ideas back to the office.
* Fearless 1200 – recognising growth, rewarding colleagues for living values and delivering impact.
* Frasers Fit – free gym classes, discounted club memberships and a wellbeing app to support physical, financial and mental wellbeing.
* Retail Trust – free access to a 24‑hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s Next?
Our Recruitment Team will review applications, and all candidates will receive a response whether successful or not. Shortlisted applicants may be asked to confirm key details before being booked for a first stage interview with the Recruiter – this will be behaviour‑focussed and centred on how you align with our culture and values. If successful we anticipate two further interview stages with the Hiring Manager and wider team, which will be more technically focussed and could include a presentation or task to showcase your skills.
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