Job Description
Customer Service & Sales Representative\n\n40 per week over 5 days ( Alternate Saturdays)\n\nPerm \n\nSalary: £28000-£33000 dependent on experience\n\nLocation: Southall\n\nAre you looking for a new challenge in Customer Services?\n\nI am currently recruiting for a Customer Service & Sales Representative to come on board and join this fantastic accommodation franchise. You will bring your skills and experience and provide a warm welcome to the clients and visitors who enter the residence.\n\nThe plush developments ooze character, a real feel of security and safety. \n\nA bit about the role:\n\nLeasing & Administration \n\nRespond to emails and phone enquires in a timely and courteous manner.\nRespond to any customer queries and ensure that residents’ expectations are managed at all times.\nAssist with preparation of check-in and check-out reports, completing property inductions with new residents.\nPrepare inventories for apartments and ensure these are returned by new tenants.\nArrange utility registrations & council tax communications after residents move in\nConduct viewings to prospective tenants, recording the feedback on our Hubspot marketing software and sending follow-up emails.\nImplement and support branded marketing campaigns.\nAssist with deposit protection scheme set up and releases\nAssist with preparation of check-in and check-out reports.\nAssist with move in / move out customer journey procedures.\nAssist with the collection of rents, ensuring collection and deposit on a timely basis.\nUtilise the property management system (Yardi) to record various transactions and navigate tenant information, producing AST contracts and renewal contracts.\nAssist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks Involvement with internal projects to improve lettings.\nCustomer Service \n\nTake ownership of the reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building.\nRepresent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors.\nCommunicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.\nAlways seek ways to exceed residents’ service expectations.\nEnsure resident issues and service requests are addressed within 24 hours.\nAssist in promoting a neighbourly and community atmosphere including contributing to the resident events programme.\nAssist the General Manager with resolving customer complaints.\nComply with regular fire safety and health and safety standards.\nAssist in undertaking scheduled flat inspections and recording of same.\nDay to day assistance in management of reactive maintenance and defects.\nThis is a very busy and varied role. If you are interested in learning more about it and my client, lease apply now.
We look forward to hearing from you.\n\nRitz Rec (Emp Agy)