Customer Support Agent
Location: Easton on the Hill, Stamford
Employment Type: Full-time, Monday-Friday
Salary: up to £35,000pa
The Role
We are seeking a Customer Support Agent to join our clients dynamic team. In this role, you will be the backbone of customer relationships, ensuring seamless communication, resolving inquiries, and managing post-sales activities. Your problem-solving skills and customer-first attitude will help us maintain our reputation for excellence.
Key Responsibilities
Manage customer inquiries via email, chat, and phone with professionalism and efficiency.
Process customer orders, prepare shipping documents, and update records in SAP.
Act as the primary point of contact for key accounts, ensuring quick resolution of issues related to orders, invoicing, and warranties.
Coordinate with internal teams to meet customer deadlines and specifications.
Identify opportunities to enhance customer satisfaction and drive sales growth.
Participate in customer business reviews and support continuous improvement initiatives.
What We're Looking For
Experience: 2–4 years in customer service or inside sales, preferably in a technical or B2B environment.
Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with SAP or CRM systems is a plus.
Attributes: Strong communicator, detail-oriented, proactive problem-solver, and a team player.
Education: Bachelor's degree in a relevant field or equivalent experience preferred.
Why Join Us?
Be part of a globally recognised leader in innovative power solutions.
Work in a collaborative environment where your contributions make a real impact.
Opportunities for professional growth and skill development.
Competitive salary and benefits package.
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
INDEEDCOMM
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