Our client, a well-established specialist solutions provider based in Beaconsfield with a central London presence, is seeking a Commercial & Operations Director to join their senior leadership team. This is a full-time, permanent, office-based role offering the opportunity to take ownership of commercial performance, operational structure and team leadership within a growing business. Working closely with the CEO, the successful candidate will take ownership of key commercial and operational functions, bringing greater structure, visibility and accountability. This role combines strategic oversight with hands-on leadership, including full P&L responsibility. Key Duties: * Partner with the CEO and senior leadership team to drive performance and deliver strategic objectives * Take ownership of commercial and operational responsibilities, including full P&L accountability * Establish, monitor and refine KPIs to drive performance, accountability and team alignment * Oversee CRM usage, ensuring accurate sales tracking, strong data discipline and reporting consistency * Produce commercial reports, dashboards and actionable insights for senior leadership * Analyse pipeline performance, conversion rates, drop-off points and sales trends to identify improvements * Lead CRM improvements, including data accuracy, reporting quality, process flow and pipeline visibility * Manage and review CRM data to ensure reporting remains accurate, relevant and commercially useful * Identify operational inefficiencies and implement scalable processes to improve structure and efficiency * Enhance workflows, collaboration and overall business visibility across teams * Support day-to-day operations, ensuring clear responsibilities, accountability and effective execution * Mentor and develop team members, fostering a high-performing and collaborative environment * Provide leadership and support to management, including working closely with the Operations Manager Key Requirements: * Proven experience in a senior commercial, operational or general management role * Strong sales leadership background with responsibility for commercial performance * Experience managing P&L and understanding impact on profitability * Experience working closely with CEOs and senior leadership teams * Ability to establish KPIs and use data to drive performance and accountability * Strong CRM experience, including managing data, reporting, dashboards and process improvement * Familiarity with Zoho CRM or similar systems, including pipeline analysis and drop-off identification * Ability to produce clear reports, insights and commercial recommendations * Strong organisational and process improvement capability * Experience leading, mentoring and developing teams * Calm, confident and hands-on leadership style * Comfortable in an office-based, team-focused environment Desirable: * Experience in a similar commercial or competitive environment * Background in an SME or high-growth business * Experience improving reporting, processes and operational structure during growth * Cross-functional leadership across sales and operations Benefits: Competitive salary (dependent on experience) Company pension scheme Annual leave plus bank holidays Professional development and progression opportunities Supportive and collaborative working environment