Job overview
Step Into Leadership – Become a HART Team Leader
Are you a current HART Operative ready to take the next step in your career? We’re looking for a passionate, committed, and forward-thinking individual to join the North West Ambulance Service as a HART Team Leader.
This is a fantastic opportunity for someone who knows the team, understands the environment, and wants to make a difference not just in critical incidents - but in the development, wellbeing, and success of colleagues.
As a HART Team Leader, you will report to the HART Group Manager and play a vital role in leading and supporting HART. You'll be responsible for maintaining high standards of patient care, ensuring compliance with national and Trust requirements, and promoting clinical and operational excellence in the most challenging environments.
This is a chance to step into a key leadership position, where you’ll balance operational delivery with people management, becoming a role model for the values and behaviours that define NWAS.
Main duties of the job
What You’ll Do:
1. Provide direct line management to HART Operatives and Specialist Paramedics.
2. Lead by example in clinical practice, professionalism, and operational performance.
3. Support your colleagues through welfare conversations, appraisals, and mentorship.
4. Monitor sickness and promote long-term health and wellbeing within the team.
5. Oversee logistics including fleet and equipment readiness.
6. Contribute to the ongoing development and improvement of HART.
7. Deputise and act on behalf of the HART Group Manager.
We’re looking for someone who is ready to lead. You don’t need to have held a leadership position before - but you do need to be:
8. A confident, compassionate communicator with strong interpersonal skills.
9. Committed to the Trust’s Be Think Do leadership philosophy.
10. Passionate about team development, inclusion, and wellbeing.
11. Capable of making clear decisions under pressure.
12. Respected by your peers and ready to be a role model for others.
Why Apply?
13. Step into leadership with full support and development opportunities.
14. Shape the culture and performance of your team.
15. Work in a rewarding, highly specialised environment.
16. Join a Trust that values diversity, ambition, and leadership potential.
If you’re a current HART Operative looking for your next challenge, we’d love to hear from you. This is your opportunity to lead from within and help drive the future of HART at NWAS.
If shortlisted, you must be available all day on 13/10/25 to attend an assessment centre.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Person specification
Skills / Competencies
Essential criteria
17. Competent and skilled paramedic with proven clinical skills and a commitment to delivering high standards of patient care.
18. Demonstrable compassionate and inclusive leadership.
19. Experience in the application of HR processes.
20. Evidence of understanding and insight into HR and wellbeing issues.
21. Demonstrable experience of line management responsibilities.
22. Understanding of the Trust’s risk management system and ability to undertake Dynamic Operational Risk Assessments and manage risk in accordance with these procedures.
23. Understanding of and demonstrable commitment to Equal Opportunities and Diversity, both as a colleague and as a provider of a service to the public.
24. Effective written, verbal, listening and communication skills in high stress environments.
Skills / Competencies
Essential criteria
25. Ability to conduct investigations into any accident or other untoward incident relating to HART in accordance with local procedures and completing the relevant paperwork in the appropriate manner.
26. Ability to deliver and record training.
27. Able and willing to challenge practice.
28. Respected by colleagues / peer group.
29. Computer literate.
30. Leadership ability.
31. Qualified blue light driver.
Qualifications and Knowledge
Essential criteria
32. HCPC Registered Paramedic
33. BSC Degree in Paramedic Practice or relevant professional experience.
34. Minimum of 3 years post registration Paramedic experience alongside evidence of active engagement with CPD.
35. Significant and demonstrable HART operational experience and evidence of completion or working towards HART Team Leader portfolio.
36. Expert knowledge of pre-hospital care and able to demonstrate credibility.
37. Qualified HART IRU and associated specialist courses (see section 7.4).
38. Understanding of the background to and aims of HART provision and service delivery within commissioned requirements.
39. Level 3 in Education and Training or equivalent.
Experience
Essential criteria
40. Experience or Supervising/Mentoring others.
41. Evidence of Working in Multi agency environment.
42. Expert Knowledge of HART SOP’s and JOP’s.
43. Experience of Incident Management.
44. Experience of leading a team.
45. Clinical Audit experience.
46. Experience of devising, writing, and delivering training packages and lesson plans.
Values and Behaviours
Essential criteria
47. Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
48. Being at our best – professional and adaptable and takes pride in work.
49. Making a difference – act with compassion, kindness and integrity towards everyone.
50. Leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand organisation and team performance expectations.
51. Ability to remain calm and resilient under pressure and support others in this respect.
52. Ability to handle sensitive, stressful and traumatic incidents effectively, knowing when to use tact, diplomacy and assertiveness.
53. Ability to work as part of a team and be supportive of others. Be self-disciplined and conscientious.
54. Open to change, flexible and adaptable.
55. Ability to establish efficiently an appropriate course of action to accomplish a goal.
56. Self-confidence and have the ability to motivate and instil a sense of capability in others.
57. Maintain a professional image at all times.
Physical Requirements
Essential criteria
58. Ability to deliver high standards of clinical care at height and other areas of difficult access.
59. Ability to deliver high standards of clinical care in enclosed, confined spaces.
60. Capable of swimming 100m in still water and short distances in swift flowing water.
61. Ability to don specialist PPE for protracted periods of time.
62. Able to pass a physical competence assessment prior to selection and maintain physical competence in line with national standards to pass biannual fitness test (including dragging 83Kg, lifting 40Kg and carrying 31Kg in PPE).
Special Requirements
Essential criteria
63. To be part of 24/7 Response Team working unsocial hours.
64. Low level of absence due to sickness in the last two years.
65. No outstanding disciplinary sanctions.
66. Have a satisfactory DBS check.
67. Occupational Health clearance.
68. Hold a valid UK driving licence with Class C1.
69. Flexibility required surrounding shifts and time away from home, including the requirement to attend residential training courses to achieve required standards.
70. Ability to be called for mutual aid with the possibility of overnight deployments beyond normal working patterns.