About us
Our product is all about collaboration and innovation. We’re a small team with a big vision: to build a new infrastructure for operational risk management. We’re redefining how some of the world’s biggest financial institutions work with data, facing challenges and opportunities to think and act creatively.
Backed by banks such as JP Morgan, Citi, Barclays, Lloyds, BNP, and ratings agencies, Acin helps banks objectively manage their risk control landscape. Our data protocols connect a bank’s risk control data across their firm and industry, leading to greater cost savings and efficiency across front and back-office operations.
The role
You will be responsible for managing and developing relationships with one or more of Acin’s clients, primarily top-tier banks. You will serve as the main interface between the bank(s) and Acin, collaborating with teams across our organization (e.g., Client, Intelligence & Analytics, Technology, Operations) to ensure high-quality service.
Main duties
1. Build and manage relationships with bank clients, expanding the network across their organizations.
2. Develop these relationships into strategic partnerships, establishing trust and ensuring mutual growth.
3. Increase engagement between clients and Acin, ensuring client satisfaction and continuous improvement.
4. Manage projects from initial agreement through delivery, coordinating with stakeholders to align goals and timelines.
5. Lead client meetings in various forums, including understanding client needs, delivering insights, and gathering feedback.
6. Drive client adoption, value realization, and renewal of services, encouraging expansion and advocacy.
7. Become an expert on the Acin platform and stay updated on product developments.
8. Assist in creating client materials, including presentations and tailored deliverables.
9. Support internal stakeholder materials for committees or regulatory responses.
10. Represent the voice of the client, communicating feedback to product and tech teams for continuous improvement.
11. Enhance industry knowledge through webinars, events, and reading.
Requirements
* Experience in a client-facing role within banking or financial services consulting/analytics.
* Strong understanding of banking sectors (Corporate & Investment Banking, Retail Banking, Asset Management).
* Proven skills in client focus, relationship management, problem-solving, and teamwork.
* Excellent communication skills, both verbal and written, with confidence in engaging senior stakeholders.
* Strong project management skills, capable of handling multiple projects simultaneously.
* Ability to work effectively in demanding environments, coordinating globally and meeting deadlines.
* Ability to identify client goals and address potential roadblocks proactively.
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