The Project Manager will focus on the drive and delivery of our strategic roadmap, sitting at the intersection of technology and business operations. The primary mission is to provide the administrative backbone, project governance, and change management leadership for strategic process, technology and organisational change projects and strategic initiatives. You will be an ambassador for the Programmes and Enablement function, capable of navigating Insurance, Finance and Technology domains and support business change projects with equal rigour.
Role Responsibilities:
Project Governance & PMO Excellence
* Methodology & Delivery: Scope, plan, and manage the delivery of multiple concurrent change initiatives using Waterfall or Flexible methodologies in order to meet business requirements.
* Project Management Framework: Contributing to establishing a project management framework to meet the business requirements.
* Artifact Management: Maintain the \"gold standard\" for project documentation, including detailed plans, RAID logs, and budget trackers, ensuring they are complete, accurate, and stored appropriately.
* Executive Reporting: Distil complex data into clear, actionable dashboards and presentation decks for the PMO, Steering Committees, and Monthly Change Governance Forums.
* Financial Oversight: Manage project-level budgets, tracking actual spend against forecasts and managing vendor invoices or RFI/RFP processes.
Change Management & Stakeholder Engagement
* Impact Assessment: Conduct thorough assessments to understand how system or process changes affect different user groups.
* Communication & Buy-in: Execute a strategic communication \"drumbeat\" to build buy-in and keep the organisation informed12.
* Relationship Management: Influence and engage stakeholders at all levels, acting as a bridge between technical developers and business subject matter experts.
* UAT & Training: Coordinate User Acceptance Testing (UAT) and manage the end-to-end delivery of training materials to ensure high adoption post-go-live
Business & Finance Integration
* Process Alignment: Partner with Business Leads from Finance. Underwriting, Claims, Actuarial and other Key Enabling Functions to document the \"As-Is\" and \"To-Be\" workflows.
* Technical Translation: Ensure business requirements are accurately captured in technical specifications for software implementations or upgrades.
* Operational Risk: Ensure appropriate controls are in place to support successful delivery while managing operational risk.
General Requirements
* Undertake any other reasonable duties as directed by the Chief Operating Officer.
Skills & Experience:
Essential:
* Proven ability to lead the \"people side\" of change (Prosci/ADKAR preferred)1919.
* Expert in project lifecycles; high attention to detail in documentation.
* Mastery of project management and administration tools such as MS Planner, MS Project, Jira, Smartsheet, Azure DevOps, etc.
* Ability to be firm on process while remaining empathetic to the team.
* Core Experience: 5+ years of Project Management experience in a corporate or regulated environment (Insurance/Lloyd’s of London/London Market is preferred).
* Domain Expertise: Prior experience of Finance systems change, new systems implementations and business change would be a significant advantage.
* Adaptability: Demonstrated ability to quickly \"learn the language\" of a new business, such as ASR, with our unique complexities, and an evolving business model and structure.
Desirable:
* Familiarity with Lloyd’s/London Market, accounting cycles, or regulatory initiatives.
* Professional Qualifications: Recognised project management qualifications such as PRINCE2 or APMG are desirable.